Contents
Power Problems . . . . . . . . . . . . . . . . . . . . 56
Memory Problems . . . . . . . . . . . . . . . . . . 58
Lockups and Software Problems. . . . . . . 58
Using Support Tools . . . . . . . . . . . . . 62
Dell Support Center . . . . . . . . . . . . . . . . . 62
My Dell Downloads . . . . . . . . . . . . . . . . . 63
Hardware Troubleshooter . . . . . . . . . . . .64
Dell Diagnostics . . . . . . . . . . . . . . . . . . . .64
Restoring Your Operating System . 66
System Restore . . . . . . . . . . . . . . . . . . . . . 67
Dell DataSafe Local Backup. . . . . . . . . . .68
System Recovery Media . . . . . . . . . . . . . . 71
Dell Factory Image Restore . . . . . . . . . . . 72
Getting Help. . . . . . . . . . . . . . . . . . . . 74
Technical Support and Customer Service
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
DellConnect . . . . . . . . . . . . . . . . . . . . . . . 75
Online Services . . . . . . . . . . . . . . . . . . . . . 76
Automated
Returning Items for Repair Under Warranty or for Credit . . . . . . . . . . . . . . . . . . . . . . . 78
Before You Call . . . . . . . . . . . . . . . . . . . . .80 Contacting Dell. . . . . . . . . . . . . . . . . . . . .82
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . 84
Specifications . . . . . . . . . . . . . . . . . . 86
Appendix. . . . . . . . . . . . . . . . . . . . . . . 93
Information for NOM, or Official Mexican Standard
(Only for Mexico) . . . . . . . . . . . . . . . . . . . 93
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 94
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