Solving Problems
Memory Problems
If you receive an insufficient memory message —
•Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
•See the software documentation for minimum memory requirements. If necessary, install additional memory (see the Service Manual at support.dell.com/manuals).
•Reseat the memory module(s) into the connector(s) (see the Service Manual at support.dell.com/manuals).
•If the problem persists, contact Dell (see “Contacting Dell” on page 82).
If you experience other memory problems —
•Run Dell Diagnostics (see “Dell Diagnostics” on page 64).
•If the problem persists, contact Dell (see “Contacting Dell” on page 82).
Lockups and Software Problems
If the computer does not start up — Ensure that the AC adapter cable is firmly connected to the computer and to the electrical outlet.
If a program stops responding —
End the program:
1.Press <Ctrl><Shift><Esc> simultaneously.
2.Click Applications.
3.Select the program that is no longer responding
4.Click End Task.
If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program.
NOTE: Software usually includes installation instructions in its documentation or on the CD.
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