Dell P2213, P1913S manual Dell Soundbar Problems, Common Symptoms What You Experience

High Speed USB 2.0 interface is slow. High Speed USB 2.0 peripherals working slowly or not working at all

Dell™ Soundbar Problems

Common Symptoms	What You Experience
No Sound	No power to Soundbar - the power
	indicator is off
No Sound	Soundbar has power - power indicator
	is on

Distorted Sound	Computer's sound card is used as the
	audio source

Distorted Sound Other audio source is used

Unbalanced Sound Output Sound from only one side of Soundbar

Low Volume Volume is too low

Check that your computer is USB 2.0-capable.

Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used. Reconnect the upstream cable to your computer.

Reconnect the USB peripherals (downstream connector). Reboot the computer.

Possible Solutions

Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (Blue LED) on the front of the Soundbar is illuminated.

Confirm that the power cable from the Soundbar is plugged into the adapter.

Plug the audio line-in cable into the computer's audio out jack. Set all Windows volume controls to their maximum.

Play some audio content on the computer (i.e. audio CD, or MP3).

Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. Clean and reseat the audio line-in plug.

Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card. Set all Windows volume controls to their midpoints.

Decrease the volume of the audio application.

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line-in plug.

Troubleshoot the computer's sound card.

Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the audio source. Decrease the volume of the audio source.

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line-in plug.

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source. Set all Windows audio balance controls (L-R) to their midpoints.

Clean and reseat the audio line-in plug. Troubleshoot the computer's sound card.

Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.

Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting. Set all Windows volume controls to their maximum.

Increase the volume of the audio application.

Test the Soundbar using another audio source (i.e. portable CD player).

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