Dell P2213, P1913S manual Product Specific Problems, Universal Serial Bus USB Specific Problems

Synchronization Problems

Safety Related Issues

Intermittent Problems

Missing Color

Wrong Color

Image retention from a static image left on the monitor for a long period of time

Screen is scrambled or appears torn

Visible signs of smoke or sparks

Monitor malfunctions on & off

Picture missing color

Picture color not good

Faint shadow from the static image displayed appears on the screen

Reset the monitor to Factory Settings. Perform Auto Adjust via OSD.

Adjust Phase and Pixel Clock controls via OSD.

Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. Check for bent or broken pins in the video cable connector.

Restart the computer in the safe mode.

Do not perform any troubleshooting steps.

Contact Dell immediately.

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. Reset the monitor to Factory Settings.

Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.

Perform monitor self-test feature check.

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. Check for bent or broken pins in the video cable connector.

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application. Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color Management is turned off.

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. Run the built-in diagnostics.

Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes).

Alternatively, use a dynamically changing screensaver.

Product Specific Problems

Specific Symptoms What You Experience Possible Solutions

Screen image is too small	Image is centered on screen, but does
	not fill entire viewing area
Cannot adjust the monitor with the	OSD does not appear on the screen
buttons on the front panel

No Input Signal when user controls are No picture, the LED light is blue. pressed

The picture does not fill the entire	The picture cannot fill the height or
screen.	width of the screen

Check the Scaling Ratio setting in the Image Setting OSD.

Reset the monitor to Factory Settings.

Turn off the monitor, unplug the power cord, plug it back, and then turn on the monitor.

Check whether the OSD menu is locked. If yes, press and hold the button above the Power button for 10 seconds to unlock (for more information, see Menu Lock).

Check the signal source. Ensure the Computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.

Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. Reset the computer or video player.

Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. Run the built-in diagnostics.

NOTE: When choosing DVI-D mode, the Auto Adjust function will not be available.

Universal Serial Bus (USB) Specific Problems

Specific Symptoms	What You Experience	Possible Solutions
USB interface is not working	USB peripherals are not working	Check that your monitor is turned ON.
		Reconnect the upstream cable to your computer.
		Reconnect the USB peripherals (downstream connector).
		Switch off and then turn on the monitor again.
		Reboot the computer.
		Some USB devices like external portable HDD require higher electric current; connect the device directly to the
		computer system.