lUse the Service Tag to identify your computer when you use
support.dell.com or contact technical support. It is recommended
that you keep a copy of the Service Tag in a secure location in
case your computer is lost or stolen.
lEnter the Express Service Code to direct your call when
contacting technical support.
lSolutions — Troubleshooting hints and tips, articles from technicians, and
online courses, frequently asked questions
lCommunity — Online discussion with other Dell customers
lUpgrades — Upgrade information for components, such as memory, the
hard drive, and the operating system
lCustomer Care — Contact information, service call and order status,
warranty, and repair information
lService and support — Service call status and support history, service
contract, online discussions with technical support
lReference — Computer documentation, details on my computer
configuration, product specifications, and white papers
lDownloads — Certified drivers, patches, and software updates
lNotebook System Software (NSS)— If you reinstall the operating system for
your computer, you should also reinstall the NSS utility. NSS provides critical
updatesforyouroperatingsystemandsupportforDell™3.5-inch USB
floppy drives, Intel®Pentium®M processors, optical drives, and USB
devices. NSS is necessary for correct operation of your Dell computer. The
software automatically detects your computer and operating system and
installs the updates appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support site.
NOTE: Corporate, government, and education customers can also use
the customized Dell Premier Support website at
premier.support.dell.com.
To download Notebook System Software:
1. Go to support.dell.com, select your region or business segment,
and enter your Service Tag.
2. Select Drivers & Downloads and click Go.
3. Click your operating system and search for the keyword Notebook
System Software.
NOTE: The support.dell.com user interface may vary depending on your
selections.
lHow to use Windows XP
lHow to work with programs and files
lHow to personalize my desktop
Windows Help and Support Center
1. Click Start® Help and Support.
2. Type a word or phrase that describes your problem and click the
arrow icon.
3. Click the topic that describes your problem.
4. Follow the instructions on the screen.
lInformation on network activity, the Power Management Wizard, hotkeys,
and other items controlled by Dell QuickSet
Dell QuickSet Help
To view Dell QuickSet Help, right-click the icon in the Microsoft®
Windows®taskbar.
For more information on Dell QuickSet, see Dell™QuickSet.
lHow to reinstall my operating system
Operating System CD
NOTE: The Operating System CD may be optional and may not ship with
your computer.
The operating system is already installed on your computer. To reinstall
your operating system, use the optional Operating System CD (see
Restoring Your Operating System.)
After you reinstall your operating system, use the Drivers and Utilities CD
(ResourceCD) to reinstall drivers for the devices that came with your
computer.