Troubleshooting
Problem | Possible Causes and Solutions | |
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The printer does not turn | 1 | The battery is out of charge. Charge the battery or |
on when the power |
| connect to the AC adapter. |
button is pressed. | 2 | The battery is not inserted correctly. Ensure that |
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| the battery is inserted correctly (see "Installing the |
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| Battery" on page 7). |
| 3 | The AC adapter is not connected to the printer |
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| correctly. Ensure that the AC adapter is connected |
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| correctly (see "Charging the Battery" on page 8). |
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Unable to load photo |
| The photo papers may not be suitable for your |
paper. |
| printer. Use only |
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| Papers. |
The paper jammed before printing (nothing has been ejected).
Check if there is paper in the media tray. If so, ensure that the paper is loaded correctly. If not, load a new pack of ZINK Photo Paper.
Check if the photo paper is bent or wrinkled. If so, replace with a new photo paper. Ensure that it is loaded correctly (see "Important Information: ZINK Photo Paper" on page 10).
The paper jammed while | Do not pull out the photo paper. It will cause |
printing (part of the | hardware damage and expire warranty. Please |
photo has already been | turn off the printer, and then turn it on again. |
ejected). | The photo paper will be automatically ejected. |
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The printed photo has | Turn off the printer. Open the media cover and |
streaks (lines or marks of | remove the photo paper. Place the ZINK Smart |
different color from the | Sheet in the paper tray with its barcode facing |
background). | down. Close the media cover and turn on the |
| printer. The Smart Sheet will be automatically |
| ejected and cleans the print head. |
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Other problems | Turn off the printer. If the printer does not turn |
| off, reset the printer by removing and |
| reinserting the battery. Turn on the printer |
| again. |
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Status Indicator Information, Troubleshooting, and Specifications
