TROUBLESHOOTING GUIDE - OPERATION

FOR HELP-1-800-35-GENIE OR WWW.GENIECOMPANY.COM

 

 

 

 

PROBLEM

 

WHAT TO DO

 

 

 

 

 

Check power source,

 

 

 

– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.

 

 

– If not, check fuse or circuit breaker.

 

Opener does NOT run

• If power is OK,

 

 

– Check connections at powerhead terminals and at wall console.

from wall console.

 

 

– Limits must be set with door arm connected to door.

 

 

 

Check if wall console Sure-Lock™ is ON. Turn Sure-Lock™ OFF & check operation.

 

• Check for reversed, broken, or cut wires. Staples can cut insulation and short wires.

 

 

Repair or replace.

 

 

Make sure carriage is engaged to chain or belt bullet. See pages 11 and 19. Refer to

Opener runs, but door

 

Installation poster or download poster from WWW.GENIECOMPANY.COM.

 

– Ensure carriage is in engaged position. See page 19.

does NOT move.

 

Check to make sure chain/belt is not broken or OFF its pulley.

 

 

• Check FORCE ADJUSTMENT. See page 23.

 

Opener works from

Check all remotes.

 

wall console, but NOT

Replace remote battery with good one. See page 21.

from remote.

Program remote to powerhead. See pages 9 or 10.

Relocate remote inside car and or point remote at garage door. Remote has less than • Replace battery. See page 21.

25 feet operating

• Reposition door opener antenna.

range or no operation.

Remote LED does not come ON with button push - replace battery. See page 21.

 

• Eliminate possible competing signals (satellite radio, FiOS® TV).

Door starts down,

• If a NEW installation, check Door Arm position. Refer to Installation poster or download

 

poster from WWW.GENIECOMPANY.COM.

then STOPS and goes

Check if Limits are properly set. See pages 6-7.

back up.

Check if Safe-T-Beam® Red LED is flashing. See page 18.

OR

• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 18.

Check garage door for binding.

If an operational problem exists, and opener will not close. The opener can be forced to

Safe-T-Beam® System close as follows; Press and hold the wall console button until door is completely closed.

malfunction.• Check for interference from adjacent Safe-T-Beam® units.

Contact The Genie Company at 1-800-35-GENIE.

Door starts down,

Check Safe-T-Beam® wire connections at powerhead. See page 18.

then STOPS before it

Check Limits are properly set. See pages 6-7.

is closed.

• Check CONTACT REVERSE. See page 18.

OR

Check garage door for binding.

Door will only open.

Check closing "FORCE" adjustment. See page 23.

Door starts up, but

Check Limits are properly set. See pages 6-7.

Be sure door, opener, and springs are in good repair, properly lubricated and balanced.

STOPS before it is

Check opening "FORCE" adjustment. See page 23.

completely open.

WARNING: If you suspect a problem with the garage door hardware or springs,

 

 

contact The Genie Company at 1-800-35-GENIE.

 

Check Limits are properly set. See pages 6-7.

Door will only run

Check Sure-Lock™. Sure-Lock™ should be OFF for normal operation. See page 20.

Check door balance, condition, and door spring.

closed.

Check opening "FORCE" adjustment. See page 23.

 

WARNING: If you suspect a problem with the garage door hardware or springs,

 

 

contact The Genie Company at 1-800-35-GENIE.

Door opener starts for

Button stuck on wall console or remote.

Was a remote lost or stolen? Erase all remotes from powerhead memory and program

no reason.

 

new remotes. See page 15.

 

 

24

©2010 The Genie Company

12/2010

Page 24
Image 24
Genie 3024H manual Troubleshooting Guide Operation

3024H, 3024 specifications

The Genie 3024 and 3024H are part of Genie’s renowned line of compact scissor lifts, designed primarily for vertical access to elevated workspaces in various environments. With a remarkable blend of performance and ease of use, these models cater to the needs of contractors, maintenance crews, and facility managers alike.

One of the standout features of the Genie 3024 and 3024H is their impressive working height, which reaches up to 30 feet. This elevates the platform’s capabilities, allowing operators to complete tasks efficiently in tight spaces. The platform itself is spacious, providing ample room for tools and materials, which enhances productivity on the job site.

Both models are equipped with Genie’s patented Fast Mast technology, enabling users to elevate the platform quickly to the desired height while keeping the base on the ground. This feature significantly reduces downtime, making it easier for operators to complete tasks efficiently without unnecessary delays. This characteristic is especially beneficial in industries where time is of the essence.

The Genie 3024 and 3024H also come with a robust electric drive and hydraulic system, ensuring smooth and reliable operation both indoors and outdoors. Their compact size and tight turning radius allow them to navigate through narrow aisles and doorways with ease, making them ideal for use in warehouses, retail spaces, and smaller construction sites.

The models are designed with safety and stability in mind. They include features such as non-slip surfaces on the platform, automatic cut-off systems, and guardrails to ensure secure usage during operation. Additionally, the units are equipped with integrated wheel brakes that enhance safety when the lifts are stationed in elevated positions.

The Genie 3024H variant offers added flexibility with its high-capacity battery system, providing extended work cycles without the interruption of recharging. This makes the 3024H particularly suitable for extended job sites and projects where access to power might be limited.

In summary, the Genie 3024 and 3024H scissor lifts deliver an array of features that enhance both performance and safety, making them invaluable tools for anyone needing reliable vertical lift solutions. With a focus on compact design, quick operational capabilities, and enhanced safety measures, these models exemplify Genie’s commitment to meeting the evolving needs of the construction and maintenance industries.