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Technicolor - Thomson TG784 Wired Connection Troubleshooting, Ethernet LED does not light up

Models: TG784

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8Troubleshooting

8.2.1Wired Connection Troubleshooting

Ethernet LED does not light up

Make sure that:

The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer.

You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45 connectors.

74	E-DOC-CTC-20080421-0010 v1.0

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Technicolor - Thomson TG784 manual Wired Connection Troubleshooting, Ethernet LED does not light up

Contents

THOMSON TG784 Setup and User GuideWireless VoIP Multi-User Ethernet WAN & ADSL2+ Gateway Page Setup and User Guide THOMSON TG784Document Information CopyrightTrademarks Contents InstallationWireless 3 Adding a New Computer to your NetworkTroubleshooting 6 Getting the Most Out of Your Thomson GatewayInternet Security ContentsAbout this Setup and User Guide About this Setup and User GuideUsed Symbols Documentation and software updatesAbout this Setup and User Guide E-DOC-CTC-20080421-0010Introduction 1 Installation1 Installation 1.1 Preliminary Steps Computer requirementsInternet connection details Voice over IP VoIP connection details1.2 Installing your Thomson Gateway Installation methodsGuided Installation Manual Installation1.2.1 Guided Installation Connecting devices waitIn case of problems Starting the wizardCD menu 1 Installation1.2.2 Manual Installation ProcedureConfigure the Thomson Gateway Connect the cables2 Thomson Gateway Basics 2 Thomson Gateway BasicsIn this chapter TopicContent 2.1 Thomson Gateway LED Behaviour2 Thomson Gateway Basics Status LEDs WPS Button LED Ethernet LEDsPower LED Wireless LED2.1.1 Status LEDs Ethernet LEDBroadband LED Internet LEDPhone LED 2 Thomson Gateway Basics2.1.2 WPS Button LED WPS LEDFor more information, see Connecting Your Wireless Client via WPS 2 Thomson Gateway Basics2.1.3 Ethernet LEDs LED Status2 Thomson Gateway Basics Ethernet LEDAccessing the Thomson Gateway Web Interface 2.2 Thomson Gateway Web InterfaceRequirements 2 Thomson Gateway BasicsComponents MenuLabel 1 Menu 2 Language bar 3 Location bar 4 Login sectionLogin section Content paneLanguage bar Location bar2.3 Backing Up/Restoring your Configuration Backing up your configurationRestoring your configuration 2 On the Thomson Gateway menu, click Configuration3 Adding a New Computer to your Network 3 Adding a New Computer to your NetworkGuided Installation Manual Installation3.1 Connecting a Computer Using the Ethernet Cable Ethernet cableProcedure 3 Adding a New Computer to your Network4 Wireless 4 WirelessWhat you need to set up a wireless network Wireless Access Point4.1 Connecting Your Wireless Client via WPS The WPS button LED is solid greenThe WPS button LED is blinking red 4 WirelessTroubleshooting 4 Wireless4.2 Connecting Your Wireless Client without WPS Where can I find the SSID?Where can I find the encryption? Forgot your wireless settings?4.3 Securing Your Wireless Connection Configuring the wireless encryptionEncryption methods WPA-PSK versionsSpeed”. For example, WLAN Thomson83C7C7 54Mbps 4 Wireless4 The Wireless Access Point page appears 4.3.1 Configuring WPA-PSK Encryption 4 WirelessProcedure Continuing from “ Configuring the wireless encryption”4.3.2 Configuring WEP Encryption 4 WirelessProcedure Continuing from “ Configuring the wireless encryption”The old solution The Thomson solution5 Telephony 5 Telephony5 Telephony 5.1 Connecting a Regular Phone to Your Thomson GatewayProcedure 5.2 Installing the Thomson DECT USB Adapter Procedure5 Telephony Introduction5.3 Connecting a DECT Phone to Your Thomson Gateway Procedure5 Telephony Introduction5.4 Configuring the Telephony Service Configure the Telephony ServiceEnable the Telephony Service Assign Phone NumbersUsing Multiple Identities Verifying Telephone ConnectivityMultiple Identities 4 Select Service EnabledAccessing the Address Book page? Using the Address book5.5 Address Book Managing contacts5.6 Telephony services Checking which services that you can use?Activating services 4 In the Pick a task list, click View Telephony ServicesActivating services on the web pages Using switching order commandsCall Forwarding Action5 Telephony ActionPress Illustration5 Telephony ActionPress IllustrationAccessing the Telephony Statistics page 5.7 Viewing Telephony StatisticsCall Statistics 5 TelephonyFeature availability 6 Getting the Most Out of Your Thomson Gateway6 Getting the Most Out of Your Thomson Gateway Sharing Content on your Network Universal Plug and Play6.1 Sharing Content on your Network Connecting your USB storage device to the Thomson GatewayWhat do I need? ProcedureConfigure Content Sharing on the Thomson Gateway 6 Getting the Most Out of Your Thomson Gateway6.1.1 Setting Up the File Server Procedure2 On the Tools menu, click Content Sharing Mac, continue with How to access the shared content on Mac1 Open Windows Explorer How to access the shared content on Windows6 Getting the Most Out of Your Thomson Gateway How to access the shared content on Mac 6 Getting the Most Out of Your Thomson Gateway6.1.2 Managing your Shared Content Managed PartitionResult Procedure6.1.3 Using UPnP AV to Share Content with Media Devices Enable UPnP AV on the Thomson GatewayThomson UPnP AV Server Select your USB storage device as managed partition6.1.4 Accessing your Shared Content by FTP Configure FTP access for your shared contentProcedure 2 Configure FTP access for your shared contentAdditional configuration 6 Getting the Most Out of Your Thomson GatewayResult On the Thomson Gateway network, you can also FTP to the local address6.1.5 Safely Removing your USB Storage Device Unmounting your USB storage device2 On the Toolbox menu, click Content Sharing 6 Getting the Most Out of Your Thomson Gateway6.2 Universal Plug and Play Supported Operating SystemsUPnP and the Thomson Gateway 6 Getting the Most Out of Your Thomson Gateway6.2.1 Accessing Your Thomson Gateway with UPnP Windows VistaWindows XP 6 Getting the Most Out of Your Thomson Gateway6.2.2 Managing your Internet connection with UPnP 1 On the Windows Start menu, click Settings Control Panel6 Getting the Most Out of Your Thomson Gateway Windows VistaE-DOC-CTC-20080421-0010 Disabling this feature6 Getting the Most Out of Your Thomson Gateway 6.2.3 Configuring UPnP on the Thomson Gateway Enable/Disable UPnPExtended Security Enabling Extended Security6.2.4 Installing UPnP on Windows XP Adding UPnP1 In the Start menu, click Settings Control Panel In the Components list, select Networking Services and click DetailsAdding IGD Discovery and Control 2 Select Settings Control Panel Add or Remove ProgramsSelect Networking Services in the Components list and click Details 5 The Networking Services window appears6.3 Assigning a service HTTP, FTP,... to a computer ProblemSolution 6 Getting the Most Out of Your Thomson GatewayUPnP Assign a game or application to a local networking device6 Getting the Most Out of Your Thomson Gateway 1 Browse to the Thomson Gateway Web Interface6.4 Dynamic DNS What you needProcedure 6 Getting the Most Out of Your Thomson Gateway6 Getting the Most Out of Your Thomson Gateway E-DOC-CTC-20080421-00107 Internet Security 7 Internet SecurityOverview Topic7.1 Firewall Changing the security levelCreating a new security level 7 Internet SecurityAccess Denied page Content-based filteringActivating content-based filtering 7.2 Web Site FilteringOption 1 content-based filter combined with the address-based filter Option 2 address-based filter only7 Internet Security 1 Browse to the Thomson Gateway Web Interface7.2.1 Configuring The Content-based Filter Accessing the configuration pageConfiguring the content-based filter Creating your own content levelDeny access to a specific Web site Allow access to a specific Web site7.2.2 Adding Rules For The Address Based Filter OptionsRedirect all Web sites 7 Internet Security1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu, click Web Site Filtering7 Internet Security E-DOC-CTC-20080421-00108 Troubleshooting 8 TroubleshootingTopics Setup wizard Troubleshooting General Thomson Gateway Troubleshooting8.1 Setup wizard Troubleshooting The Setup CD does not start automaticallyYour Thomson Gateway has not been found 8 Troubleshooting8.2 General Thomson Gateway Troubleshooting Thomson Gateway does not workThomson Gateway unreachable Poor Thomson Gateway performance8 Troubleshooting 8.2.1 Wired Connection TroubleshootingEthernet LED does not light up 8.2.2 Wireless Connection Troubleshooting No Wireless ConnectivityPoor Wireless Connectivity or Range Change the wireless channel8.3 Voice over IP Troubleshooting Problems with Supplementary ServicesCalling over VoIP Calling over PSTN8.4 Reset to Factory Defaults Resetting your Thomson GatewaySoftware Reset MethodsHardware Reset 8 TroubleshootingPage Thomson 2008. All rights reserved. E-DOC-CTC-20080421-0010 THOMSON Telecom BelgiumPrins Boudewijnlaan 2650 Edegem