Technicolor - Thomson TG784 Setup wizard Troubleshooting, Your Thomson Gateway has not been found

8Troubleshooting

8.1Setup wizard Troubleshooting

The Setup CD does not start automatically

If your computer runs:

Microsoft Windows:

1Click the Windows Start button.

2Click Run.

3In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive.

Mac OS X:

1On your desktop, double-click the CD icon.

2Double-click Menu.

Your Thomson Gateway has not been found

If you see this error during setup, check whether:

The Thomson Gateway is turned on and fully initialized.

Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the help of your operating system.

No dedicated firewall device or router is placed between your computer and the Thomson Gateway. No personal network security software (for example firewall software) is running on your computer. Your computer is correctly connected to the Thomson Gateway

72 E-DOC-CTC-20080421-0010 v1.0