Manuals / Technicolor - Thomson / Computer Equipment / Network Router

Technicolor - Thomson TG784 General Thomson Gateway Troubleshooting, Thomson Gateway unreachable

Models: TG784

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8 Troubleshooting

8.2General Thomson Gateway Troubleshooting

Thomson Gateway does not work

If none of the LEDs light up, make sure that:

The Thomson Gateway is plugged into a power socket outlet.

You are using the correct power supply for your Thomson Gateway device.

The power requirements for your Thomson Gateway are clearly indicated on the identification label on the bottom of the Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway.

The Thomson Gateway is turned on via the push button or rocker switch on the back panel.

Thomson Gateway unreachable

If your Thomson Gateway cannot be reached due to misconfiguration, you might consider a hardware reset to factory defaults as described in “8.4 Reset to Factory Defaults” on page 77.

Poor Thomson Gateway performance

Make sure that the Thomson Gateway is installed and configured as instructed in “1 Installation” on page 3 or as instructed by the Service Provider.

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Technicolor - Thomson TG784 manual General Thomson Gateway Troubleshooting, Thomson Gateway does not work

Contents

Wireless VoIP Multi-User Ethernet WAN & ADSL2+ Gateway Setup and User GuideTHOMSON TG784 Page THOMSON TG784 Setup and User GuideTrademarks CopyrightDocument Information 3 Adding a New Computer to your Network ContentsInstallation WirelessContents Troubleshooting6 Getting the Most Out of Your Thomson Gateway Internet SecurityDocumentation and software updates About this Setup and User GuideAbout this Setup and User Guide Used SymbolsE-DOC-CTC-20080421-0010 About this Setup and User Guide1 Installation 1 InstallationIntroduction Voice over IP VoIP connection details 1.1 Preliminary StepsComputer requirements Internet connection detailsManual Installation 1.2 Installing your Thomson GatewayInstallation methods Guided InstallationStarting the wizard 1.2.1 Guided InstallationConnecting devices wait In case of problems1 Installation CD menuConnect the cables 1.2.2 Manual InstallationProcedure Configure the Thomson GatewayTopic 2 Thomson Gateway Basics2 Thomson Gateway Basics In this chapterStatus LEDs WPS Button LED Ethernet LEDs Content2.1 Thomson Gateway LED Behaviour 2 Thomson Gateway BasicsEthernet LED Power LEDWireless LED 2.1.1 Status LEDs2 Thomson Gateway Basics Broadband LEDInternet LED Phone LED2 Thomson Gateway Basics 2.1.2 WPS Button LEDWPS LED For more information, see Connecting Your Wireless Client via WPSEthernet LED 2.1.3 Ethernet LEDsLED Status 2 Thomson Gateway Basics2 Thomson Gateway Basics Accessing the Thomson Gateway Web Interface2.2 Thomson Gateway Web Interface Requirements1 Menu 2 Language bar 3 Location bar 4 Login section ComponentsMenu LabelLocation bar Login sectionContent pane Language bar2 On the Thomson Gateway menu, click Configuration 2.3 Backing Up/Restoring your ConfigurationBacking up your configuration Restoring your configurationManual Installation 3 Adding a New Computer to your Network3 Adding a New Computer to your Network Guided Installation3 Adding a New Computer to your Network 3.1 Connecting a Computer Using the Ethernet CableEthernet cable ProcedureWireless Access Point 4 Wireless4 Wireless What you need to set up a wireless network4 Wireless 4.1 Connecting Your Wireless Client via WPSThe WPS button LED is solid green The WPS button LED is blinking red4 Wireless TroubleshootingForgot your wireless settings? 4.2 Connecting Your Wireless Client without WPSWhere can I find the SSID? Where can I find the encryption?WPA-PSK versions 4.3 Securing Your Wireless ConnectionConfiguring the wireless encryption Encryption methods4 The Wireless Access Point page appears 4 WirelessSpeed”. For example, WLAN Thomson83C7C7 54Mbps Continuing from “ Configuring the wireless encryption” 4.3.1 Configuring WPA-PSK Encryption4 Wireless ProcedureContinuing from “ Configuring the wireless encryption” 4.3.2 Configuring WEP Encryption4 Wireless Procedure5 Telephony The old solutionThe Thomson solution 5 TelephonyProcedure 5.1 Connecting a Regular Phone to Your Thomson Gateway5 Telephony Introduction 5.2 Installing the Thomson DECT USB AdapterProcedure 5 TelephonyIntroduction 5.3 Connecting a DECT Phone to Your Thomson GatewayProcedure 5 TelephonyAssign Phone Numbers 5.4 Configuring the Telephony ServiceConfigure the Telephony Service Enable the Telephony Service4 Select Service Enabled Using Multiple IdentitiesVerifying Telephone Connectivity Multiple IdentitiesManaging contacts Accessing the Address Book page?Using the Address book 5.5 Address Book4 In the Pick a task list, click View Telephony Services 5.6 Telephony servicesChecking which services that you can use? Activating servicesAction Activating services on the web pagesUsing switching order commands Call ForwardingIllustration 5 TelephonyAction PressIllustration 5 TelephonyAction Press5 Telephony Accessing the Telephony Statistics page5.7 Viewing Telephony Statistics Call StatisticsSharing Content on your Network Universal Plug and Play Feature availability6 Getting the Most Out of Your Thomson Gateway 6 Getting the Most Out of Your Thomson GatewayProcedure 6.1 Sharing Content on your NetworkConnecting your USB storage device to the Thomson Gateway What do I need?6 Getting the Most Out of Your Thomson Gateway Configure Content Sharing on the Thomson GatewayMac, continue with How to access the shared content on Mac 6.1.1 Setting Up the File ServerProcedure 2 On the Tools menu, click Content Sharing6 Getting the Most Out of Your Thomson Gateway How to access the shared content on Windows1 Open Windows Explorer 6 Getting the Most Out of Your Thomson Gateway How to access the shared content on MacProcedure 6.1.2 Managing your Shared ContentManaged Partition ResultSelect your USB storage device as managed partition 6.1.3 Using UPnP AV to Share Content with Media DevicesEnable UPnP AV on the Thomson Gateway Thomson UPnP AV Server2 Configure FTP access for your shared content 6.1.4 Accessing your Shared Content by FTPConfigure FTP access for your shared content ProcedureOn the Thomson Gateway network, you can also FTP to the local address Additional configuration6 Getting the Most Out of Your Thomson Gateway Result6 Getting the Most Out of Your Thomson Gateway 6.1.5 Safely Removing your USB Storage DeviceUnmounting your USB storage device 2 On the Toolbox menu, click Content Sharing6 Getting the Most Out of Your Thomson Gateway 6.2 Universal Plug and PlaySupported Operating Systems UPnP and the Thomson Gateway6 Getting the Most Out of Your Thomson Gateway 6.2.1 Accessing Your Thomson Gateway with UPnPWindows Vista Windows XPWindows Vista 6.2.2 Managing your Internet connection with UPnP1 On the Windows Start menu, click Settings Control Panel 6 Getting the Most Out of Your Thomson Gateway6 Getting the Most Out of Your Thomson Gateway Disabling this featureE-DOC-CTC-20080421-0010 Enabling Extended Security 6.2.3 Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Extended SecurityIn the Components list, select Networking Services and click Details 6.2.4 Installing UPnP on Windows XPAdding UPnP 1 In the Start menu, click Settings Control Panel5 The Networking Services window appears Adding IGD Discovery and Control2 Select Settings Control Panel Add or Remove Programs Select Networking Services in the Components list and click Details6 Getting the Most Out of Your Thomson Gateway 6.3 Assigning a service HTTP, FTP,... to a computerProblem Solution1 Browse to the Thomson Gateway Web Interface UPnPAssign a game or application to a local networking device 6 Getting the Most Out of Your Thomson Gateway6 Getting the Most Out of Your Thomson Gateway 6.4 Dynamic DNSWhat you need ProcedureE-DOC-CTC-20080421-0010 6 Getting the Most Out of Your Thomson GatewayTopic 7 Internet Security7 Internet Security Overview7 Internet Security 7.1 FirewallChanging the security level Creating a new security level7.2 Web Site Filtering Access Denied pageContent-based filtering Activating content-based filtering1 Browse to the Thomson Gateway Web Interface Option 1 content-based filter combined with the address-based filterOption 2 address-based filter only 7 Internet SecurityCreating your own content level 7.2.1 Configuring The Content-based FilterAccessing the configuration page Configuring the content-based filterOptions Deny access to a specific Web siteAllow access to a specific Web site 7.2.2 Adding Rules For The Address Based Filter2 On the Toolbox menu, click Web Site Filtering Redirect all Web sites7 Internet Security 1 Browse to the Thomson Gateway Web InterfaceE-DOC-CTC-20080421-0010 7 Internet SecuritySetup wizard Troubleshooting General Thomson Gateway Troubleshooting 8 Troubleshooting8 Troubleshooting Topics8 Troubleshooting 8.1 Setup wizard TroubleshootingThe Setup CD does not start automatically Your Thomson Gateway has not been foundPoor Thomson Gateway performance 8.2 General Thomson Gateway TroubleshootingThomson Gateway does not work Thomson Gateway unreachableEthernet LED does not light up 8.2.1 Wired Connection Troubleshooting8 Troubleshooting Change the wireless channel 8.2.2 Wireless Connection TroubleshootingNo Wireless Connectivity Poor Wireless Connectivity or RangeCalling over PSTN 8.3 Voice over IP TroubleshootingProblems with Supplementary Services Calling over VoIPMethods 8.4 Reset to Factory DefaultsResetting your Thomson Gateway Software Reset8 Troubleshooting Hardware ResetPage Prins Boudewijnlaan 2650 Edegem THOMSON Telecom BelgiumThomson 2008. All rights reserved. E-DOC-CTC-20080421-0010