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Technicolor - Thomson TG784 manual Troubleshooting, Wireless

Models: TG784

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4 Wireless

Make sure that the WLAN LED is blinking amber when you start WPS on your wireless client. If you still have trouble connecting to the Thomson Gateway, try connecting your wireless client without WPS. For more information, see “4.2 Connecting Your Wireless Client without WPS” on page 24.

Troubleshooting

If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see “4.2 Connecting Your Wireless Client without WPS” on page 24.

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Technicolor - Thomson TG784 manual Troubleshooting, Wireless

Contents

THOMSON TG784 Setup and User GuideWireless VoIP Multi-User Ethernet WAN & ADSL2+ Gateway Page THOMSON TG784 Setup and User GuideDocument Information CopyrightTrademarks Installation ContentsWireless 3 Adding a New Computer to your Network6 Getting the Most Out of Your Thomson Gateway TroubleshootingInternet Security ContentsAbout this Setup and User Guide About this Setup and User GuideUsed Symbols Documentation and software updatesE-DOC-CTC-20080421-0010 About this Setup and User GuideIntroduction 1 Installation1 Installation Computer requirements 1.1 Preliminary StepsInternet connection details Voice over IP VoIP connection detailsInstallation methods 1.2 Installing your Thomson GatewayGuided Installation Manual InstallationConnecting devices wait 1.2.1 Guided InstallationIn case of problems Starting the wizard1 Installation CD menuProcedure 1.2.2 Manual InstallationConfigure the Thomson Gateway Connect the cables2 Thomson Gateway Basics 2 Thomson Gateway BasicsIn this chapter Topic2.1 Thomson Gateway LED Behaviour Content2 Thomson Gateway Basics Status LEDs WPS Button LED Ethernet LEDsWireless LED Power LED2.1.1 Status LEDs Ethernet LEDInternet LED Broadband LEDPhone LED 2 Thomson Gateway BasicsWPS LED 2.1.2 WPS Button LEDFor more information, see Connecting Your Wireless Client via WPS 2 Thomson Gateway BasicsLED Status 2.1.3 Ethernet LEDs2 Thomson Gateway Basics Ethernet LED2.2 Thomson Gateway Web Interface Accessing the Thomson Gateway Web InterfaceRequirements 2 Thomson Gateway BasicsMenu ComponentsLabel 1 Menu 2 Language bar 3 Location bar 4 Login sectionContent pane Login sectionLanguage bar Location barBacking up your configuration 2.3 Backing Up/Restoring your ConfigurationRestoring your configuration 2 On the Thomson Gateway menu, click Configuration3 Adding a New Computer to your Network 3 Adding a New Computer to your NetworkGuided Installation Manual InstallationEthernet cable 3.1 Connecting a Computer Using the Ethernet CableProcedure 3 Adding a New Computer to your Network4 Wireless 4 WirelessWhat you need to set up a wireless network Wireless Access PointThe WPS button LED is solid green 4.1 Connecting Your Wireless Client via WPSThe WPS button LED is blinking red 4 Wireless4 Wireless TroubleshootingWhere can I find the SSID? 4.2 Connecting Your Wireless Client without WPSWhere can I find the encryption? Forgot your wireless settings?Configuring the wireless encryption 4.3 Securing Your Wireless ConnectionEncryption methods WPA-PSK versionsSpeed”. For example, WLAN Thomson83C7C7 54Mbps 4 Wireless4 The Wireless Access Point page appears 4 Wireless 4.3.1 Configuring WPA-PSK EncryptionProcedure Continuing from “ Configuring the wireless encryption”4 Wireless 4.3.2 Configuring WEP EncryptionProcedure Continuing from “ Configuring the wireless encryption”The Thomson solution The old solution5 Telephony 5 Telephony5 Telephony 5.1 Connecting a Regular Phone to Your Thomson GatewayProcedure Procedure 5.2 Installing the Thomson DECT USB Adapter5 Telephony IntroductionProcedure 5.3 Connecting a DECT Phone to Your Thomson Gateway5 Telephony IntroductionConfigure the Telephony Service 5.4 Configuring the Telephony ServiceEnable the Telephony Service Assign Phone NumbersVerifying Telephone Connectivity Using Multiple IdentitiesMultiple Identities 4 Select Service EnabledUsing the Address book Accessing the Address Book page?5.5 Address Book Managing contactsChecking which services that you can use? 5.6 Telephony servicesActivating services 4 In the Pick a task list, click View Telephony ServicesUsing switching order commands Activating services on the web pagesCall Forwarding ActionAction 5 TelephonyPress IllustrationAction 5 TelephonyPress Illustration5.7 Viewing Telephony Statistics Accessing the Telephony Statistics pageCall Statistics 5 Telephony6 Getting the Most Out of Your Thomson Gateway Feature availability6 Getting the Most Out of Your Thomson Gateway Sharing Content on your Network Universal Plug and PlayConnecting your USB storage device to the Thomson Gateway 6.1 Sharing Content on your NetworkWhat do I need? Procedure6 Getting the Most Out of Your Thomson Gateway Configure Content Sharing on the Thomson GatewayProcedure 6.1.1 Setting Up the File Server2 On the Tools menu, click Content Sharing Mac, continue with How to access the shared content on Mac1 Open Windows Explorer How to access the shared content on Windows6 Getting the Most Out of Your Thomson Gateway 6 Getting the Most Out of Your Thomson Gateway How to access the shared content on MacManaged Partition 6.1.2 Managing your Shared ContentResult ProcedureEnable UPnP AV on the Thomson Gateway 6.1.3 Using UPnP AV to Share Content with Media DevicesThomson UPnP AV Server Select your USB storage device as managed partitionConfigure FTP access for your shared content 6.1.4 Accessing your Shared Content by FTPProcedure 2 Configure FTP access for your shared content6 Getting the Most Out of Your Thomson Gateway Additional configurationResult On the Thomson Gateway network, you can also FTP to the local addressUnmounting your USB storage device 6.1.5 Safely Removing your USB Storage Device2 On the Toolbox menu, click Content Sharing 6 Getting the Most Out of Your Thomson GatewaySupported Operating Systems 6.2 Universal Plug and PlayUPnP and the Thomson Gateway 6 Getting the Most Out of Your Thomson GatewayWindows Vista 6.2.1 Accessing Your Thomson Gateway with UPnPWindows XP 6 Getting the Most Out of Your Thomson Gateway1 On the Windows Start menu, click Settings Control Panel 6.2.2 Managing your Internet connection with UPnP6 Getting the Most Out of Your Thomson Gateway Windows VistaE-DOC-CTC-20080421-0010 Disabling this feature6 Getting the Most Out of Your Thomson Gateway Enable/Disable UPnP 6.2.3 Configuring UPnP on the Thomson GatewayExtended Security Enabling Extended SecurityAdding UPnP 6.2.4 Installing UPnP on Windows XP1 In the Start menu, click Settings Control Panel In the Components list, select Networking Services and click Details2 Select Settings Control Panel Add or Remove Programs Adding IGD Discovery and ControlSelect Networking Services in the Components list and click Details 5 The Networking Services window appearsProblem 6.3 Assigning a service HTTP, FTP,... to a computerSolution 6 Getting the Most Out of Your Thomson GatewayAssign a game or application to a local networking device UPnP6 Getting the Most Out of Your Thomson Gateway 1 Browse to the Thomson Gateway Web InterfaceWhat you need 6.4 Dynamic DNSProcedure 6 Getting the Most Out of Your Thomson GatewayE-DOC-CTC-20080421-0010 6 Getting the Most Out of Your Thomson Gateway7 Internet Security 7 Internet SecurityOverview TopicChanging the security level 7.1 FirewallCreating a new security level 7 Internet SecurityContent-based filtering Access Denied pageActivating content-based filtering 7.2 Web Site FilteringOption 2 address-based filter only Option 1 content-based filter combined with the address-based filter7 Internet Security 1 Browse to the Thomson Gateway Web InterfaceAccessing the configuration page 7.2.1 Configuring The Content-based FilterConfiguring the content-based filter Creating your own content levelAllow access to a specific Web site Deny access to a specific Web site7.2.2 Adding Rules For The Address Based Filter Options7 Internet Security Redirect all Web sites1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu, click Web Site FilteringE-DOC-CTC-20080421-0010 7 Internet Security8 Troubleshooting 8 TroubleshootingTopics Setup wizard Troubleshooting General Thomson Gateway TroubleshootingThe Setup CD does not start automatically 8.1 Setup wizard TroubleshootingYour Thomson Gateway has not been found 8 TroubleshootingThomson Gateway does not work 8.2 General Thomson Gateway TroubleshootingThomson Gateway unreachable Poor Thomson Gateway performance8 Troubleshooting 8.2.1 Wired Connection TroubleshootingEthernet LED does not light up No Wireless Connectivity 8.2.2 Wireless Connection TroubleshootingPoor Wireless Connectivity or Range Change the wireless channelProblems with Supplementary Services 8.3 Voice over IP TroubleshootingCalling over VoIP Calling over PSTNResetting your Thomson Gateway 8.4 Reset to Factory DefaultsSoftware Reset Methods8 Troubleshooting Hardware ResetPage Thomson 2008. All rights reserved. E-DOC-CTC-20080421-0010 THOMSON Telecom BelgiumPrins Boudewijnlaan 2650 Edegem