Wireless Connection Troubleshooting | Technicolor - Thomson TG784

8 Troubleshooting

8.2.2Wireless Connection Troubleshooting

No Wireless Connectivity

Make sure that:

Both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain.

The wireless client is configured for the correct wireless settings (SSID, security settings).

Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.

Make sure that the wireless client adapter is enabled (message like “radio on”).

Poor Wireless Connectivity or Range

Try the following:

Change the wireless channel.

Make sure both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain.

Check the location of the Thomson Gateway in the building.

Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the Thomson Gateway or to direct the Thomson Gateway’s antenna(s) for optimal performance.

Use WPA(2)-PSK as encryption.

For more information, see “4.3 Securing Your Wireless Connection” on page 25.

Change the wireless channel

Proceed as follows:

1Browse to the Thomson Gateway Web Interface.

2On the left menu, click Home Network.

3Under Wireless, click your access point.

Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual

Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps).

4The Wireless Access Point page appears.

5In the Location bar, click Configure.

6Under Configuration, select the channel of your choice in the Channel Selection list.

7Click Apply.

Can not connect via WPS

If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see “4.2 Connecting Your Wireless Client without WPS” on page 24.

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Technicolor - Thomson TG784 Wireless Connection Troubleshooting, No Wireless Connectivity, Change the wireless channel

Contents

Setup and User Guide Page Thomson TG784 Trademarks Contents Getting the Most Out of Your Thomson Gateway Used Symbols Terminology About this Setup and User GuideDocumentation and software updates Typographical Conventions About this Setup and User Guide Introduction Installation Computer requirements Preliminary StepsInternet connection details Voice over IP VoIP connection details Installation methods Installing your Thomson GatewayGuided Installation Manual Installation Connecting devices wait Guided InstallationCase of problems Starting the wizard CD menu Procedure Manual InstallationConfigure the Thomson Gateway Click Setup my Thomson Gateway This chapter Thomson Gateway Basics Thomson Gateway LED Behaviour Content Wireless LED Power LEDStatus LEDs Ethernet LED Broadband LED Internet LEDPhone LED WPS LED WPS Button LED LED Status Description Ethernet LEDs Accessing the Thomson Gateway Web Interface Thomson Gateway Web InterfaceRequirements Menu Components Content pane Login sectionLanguage bar Location bar Backing Up/Restoring your Configuration Backing up your configurationRestoring your configuration Adding a New Computer to your Network Ethernet cable Connecting a Computer Using the Ethernet Cable Wireless Connecting Your Wireless Client via WPS WPS button LED is solid greenWPS button LED is blinking red Troubleshooting Where can I find the SSID? Connecting Your Wireless Client without WPSWhere can I find the encryption? Forgot your wireless settings? Configuring the wireless encryption Securing Your Wireless ConnectionEncryption methods WPA-PSK versions Wireless Select Use WPA-PSK Encryption Configuring WPA-PSK Encryption Select Use WEP Encryption Configuring WEP Encryption Thomson solution Old solutionTelephony Voice over IP VoIP Connecting a Regular Phone to Your Thomson Gateway Installing the Thomson Dect USB Adapter Select Register Handset and press OK Connecting a Dect Phone to Your Thomson Gateway Configure the Telephony Service Configuring the Telephony ServiceEnable the Telephony Service Assign Phone Numbers Select Service Enabled Using Multiple IdentitiesVerifying Telephone Connectivity Multiple Identities Using the Address book Accessing the Address Book page?Address Book Managing contacts Checking which services that you can use? Telephony servicesActivating services Pick a task list, click View Telephony Services Activating services on the web pages Using switching order commandsCall Forwarding To retrieve the call on hold when there is No active call Transfer a call Accessing the Telephony Statistics Viewing Telephony StatisticsCall Statistics Getting the Most Out of Your Thomson Gateway Feature availability Sharing Content on your Network Connecting your USB storage device to the Thomson GatewayWhat do I need? Configure Content Sharing on the Thomson Gateway On the Tools menu, click Content Sharing Setting Up the File ServerServer Description Workgroup Open Windows Explorer How to access the shared content on Windows How to access the shared content on Mac Managing your Shared Content Managed PartitionResult Enable UPnP AV on the Thomson Gateway Using UPnP AV to Share Content with Media DevicesUnder UPnP AV Media Server, click Server Enabled Thomson UPnP AV Server Accessing your Shared Content by FTP Configure FTP access for your shared contentUnder FTP Server, click Server Enabled Additional configuration On the Toolbox menu, click Content Sharing Safely Removing your USB Storage DeviceUnmounting your USB storage device Universal Plug and Play Supported Operating SystemsUPnP and the Thomson Gateway Windows Vista Accessing Your Thomson Gateway with UPnPWindows XP Go to My Network Places Managing your Internet connection with UPnP On the Windows Start menu, click Settings Control Panel Disabling this feature Enable/Disable UPnP Configuring UPnP on the Thomson GatewayExtended Security Enabling Extended Security Installing UPnP on Windows XP Start menu, click Settings Control PanelAdding UPnP Adding IGD Discovery and Control Assigning a service HTTP, FTP,... to a computer ProblemSolution Assign a game or application to a local networking device UPnP What you need Dynamic DNS Getting the Most Out of Your Thomson Gateway Overview Internet Security Changing the security level FirewallCreating a new security level Pick a task list, click Create a new Security Level Content-based filtering Access DeniedWeb Site Filtering Address-based filtering Option 2 address-based filter only On the Toolbox menu, click Web Site FilteringAction for Unknown Sites, select Introduction Accessing the configuration Configuring The Content-based FilterConfiguring the content-based filter Creating your own content level Allow access to a specific Web site Deny access to a specific Web siteAdding Rules For The Address Based Filter Options Click Redirect in the Action list Redirect all Web sites Internet Security Topics Troubleshooting Setup wizard Troubleshooting Setup CD does not start automaticallyYour Thomson Gateway has not been found Thomson Gateway does not work General Thomson Gateway TroubleshootingThomson Gateway unreachable Poor Thomson Gateway performance Ethernet LED does not light up Wired Connection Troubleshooting No Wireless Connectivity Wireless Connection TroubleshootingPoor Wireless Connectivity or Range Change the wireless channel Problems with Supplementary Services Voice over IP TroubleshootingCalling over VoIP Calling over Pstn Resetting your Thomson Gateway Reset to Factory DefaultsSoftware Reset Methods Hardware Reset Page Thomson Telecom Belgium