Troubleshooting, Topics | Technicolor - Thomson TG784 specification

8 Troubleshooting

Introduction

This chapter suggests solutions for problems you may encounter while installing or configuring your Thomson Gateway.

If the suggestions do not resolve the problem, look at the support pages on http://www.thomson- broadband.com or contact your service provider.

Topics

This chapter describes the following topics:

Topic

Setup wizard Troubleshooting

General Thomson Gateway Troubleshooting

Voice over IP Troubleshooting

Reset to Factory Defaults

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Technicolor - Thomson TG784 manual Troubleshooting, Topics

Contents

Setup and User Guide Page Thomson TG784 Trademarks Contents Getting the Most Out of Your Thomson Gateway Used Symbols Terminology About this Setup and User GuideDocumentation and software updates Typographical Conventions About this Setup and User Guide Introduction Installation Computer requirements Preliminary StepsInternet connection details Voice over IP VoIP connection details Installation methods Installing your Thomson GatewayGuided Installation Manual Installation Connecting devices wait Guided InstallationCase of problems Starting the wizard CD menu Procedure Manual InstallationConfigure the Thomson Gateway Click Setup my Thomson Gateway This chapter Thomson Gateway Basics Thomson Gateway LED Behaviour Content Wireless LED Power LEDStatus LEDs Ethernet LED Phone LED Broadband LEDInternet LED WPS LED WPS Button LED LED Status Description Ethernet LEDs Requirements Accessing the Thomson Gateway Web InterfaceThomson Gateway Web Interface Menu Components Content pane Login sectionLanguage bar Location bar Restoring your configuration Backing Up/Restoring your ConfigurationBacking up your configuration Adding a New Computer to your Network Ethernet cable Connecting a Computer Using the Ethernet Cable Wireless WPS button LED is blinking red Connecting Your Wireless Client via WPSWPS button LED is solid green Troubleshooting Where can I find the SSID? Connecting Your Wireless Client without WPSWhere can I find the encryption? Forgot your wireless settings? Configuring the wireless encryption Securing Your Wireless ConnectionEncryption methods WPA-PSK versions Wireless Select Use WPA-PSK Encryption Configuring WPA-PSK Encryption Select Use WEP Encryption Configuring WEP Encryption Thomson solution Old solutionTelephony Voice over IP VoIP Connecting a Regular Phone to Your Thomson Gateway Installing the Thomson Dect USB Adapter Select Register Handset and press OK Connecting a Dect Phone to Your Thomson Gateway Configure the Telephony Service Configuring the Telephony ServiceEnable the Telephony Service Assign Phone Numbers Select Service Enabled Using Multiple IdentitiesVerifying Telephone Connectivity Multiple Identities Using the Address book Accessing the Address Book page?Address Book Managing contacts Checking which services that you can use? Telephony servicesActivating services Pick a task list, click View Telephony Services Call Forwarding Activating services on the web pagesUsing switching order commands To retrieve the call on hold when there is No active call Transfer a call Call Statistics Accessing the Telephony StatisticsViewing Telephony Statistics Getting the Most Out of Your Thomson Gateway Feature availability What do I need? Sharing Content on your NetworkConnecting your USB storage device to the Thomson Gateway Configure Content Sharing on the Thomson Gateway On the Tools menu, click Content Sharing Setting Up the File ServerServer Description Workgroup Open Windows Explorer How to access the shared content on Windows How to access the shared content on Mac Result Managing your Shared ContentManaged Partition Enable UPnP AV on the Thomson Gateway Using UPnP AV to Share Content with Media DevicesUnder UPnP AV Media Server, click Server Enabled Thomson UPnP AV Server Under FTP Server, click Server Enabled Accessing your Shared Content by FTPConfigure FTP access for your shared content Additional configuration Unmounting your USB storage device On the Toolbox menu, click Content SharingSafely Removing your USB Storage Device UPnP and the Thomson Gateway Universal Plug and PlaySupported Operating Systems Windows Vista Accessing Your Thomson Gateway with UPnPWindows XP Go to My Network Places Managing your Internet connection with UPnP On the Windows Start menu, click Settings Control Panel Disabling this feature Enable/Disable UPnP Configuring UPnP on the Thomson GatewayExtended Security Enabling Extended Security Adding UPnP Installing UPnP on Windows XPStart menu, click Settings Control Panel Adding IGD Discovery and Control Solution Assigning a service HTTP, FTP,... to a computerProblem Assign a game or application to a local networking device UPnP What you need Dynamic DNS Getting the Most Out of Your Thomson Gateway Overview Internet Security Changing the security level FirewallCreating a new security level Pick a task list, click Create a new Security Level Content-based filtering Access DeniedWeb Site Filtering Address-based filtering Action for Unknown Sites, select Option 2 address-based filter onlyOn the Toolbox menu, click Web Site Filtering Introduction Accessing the configuration Configuring The Content-based FilterConfiguring the content-based filter Creating your own content level Allow access to a specific Web site Deny access to a specific Web siteAdding Rules For The Address Based Filter Options Click Redirect in the Action list Redirect all Web sites Internet Security Topics Troubleshooting Your Thomson Gateway has not been found Setup wizard TroubleshootingSetup CD does not start automatically Thomson Gateway does not work General Thomson Gateway TroubleshootingThomson Gateway unreachable Poor Thomson Gateway performance Ethernet LED does not light up Wired Connection Troubleshooting No Wireless Connectivity Wireless Connection TroubleshootingPoor Wireless Connectivity or Range Change the wireless channel Problems with Supplementary Services Voice over IP TroubleshootingCalling over VoIP Calling over Pstn Resetting your Thomson Gateway Reset to Factory DefaultsSoftware Reset Methods Hardware Reset Page Thomson Telecom Belgium