w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Table A-1. General Cluster Troubleshooting (continued)

Problem

Probable Cause

Corrective Action

 

 

 

Attempts to connect to a

The Cluster Service has not

Verify that the Cluster Service is running

cluster using Cluster

been started.

and that a cluster has been formed. Use

Administrator fail.

A cluster has not been

the Event Viewer and look for the

 

following events logged by the Cluster

 

formed on the system.

 

Service:

 

 

 

The system has just been

 

 

booted and services are

Microsoft Cluster Service

 

still starting.

successfully formed a cluster

 

 

on this node.

 

 

or

 

 

Microsoft Cluster Service

 

 

successfully joined

 

 

the cluster.

 

 

If these events do not appear in Event

 

 

Viewer, see the Microsoft Cluster Service

 

 

Administrator’s Guide for instructions on

 

 

setting up the cluster on your system and

 

 

starting the Cluster Service.

 

The cluster network name is

Configure the Internet Connection

 

not responding on the

Firewall to allow communications that are

 

network because the Internet

required by the cluster service and the

 

Connection Firewall is

clustered applications or services. For

 

enabled on one or more

more information see KB883398 at

 

nodes.

support.microsoft.com.

 

 

 

Using Microsoft

Normal. Some resources in

Dell strongly recommends that you use

Windows NT® 4.0 to remotely

Windows 2000, Advanced

Windows 2000 Professional, Windows

administer a Windows 2000

Server and Windows Server

2000 Server, or Windows 2000 Advanced

Advanced Server or Windows

2003 are not supported in

Server for remote administration of a

Server™ 2003 cluster generates

Windows NT 4.0.

cluster running Windows 2000 Advanced

error messages.

 

Server. Similarly, you should use Windows

 

 

XP Professional or Windows Server 2003

 

 

for remote administration of a cluster

 

 

running Windows Server 2003.

MSCS does not show any available shared disks during installation.

The PERC RAID adapter drivers are not installed in the operating system.

Disks are configured as dynamic disks.

Install the drivers. See the PERC RAID adapter documentation for

more information.

Change disks to "basic" before cluster installation. See "Maintaining Your Cluster" for more information on configuring dynamic disks as basic disks.

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Troubleshooting

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Dell SE500W Viewer, see the Microsoft Cluster Service, Administrator’s Guide for instructions on, Support.microsoft.com

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