Dell SE500W 90

90 Troubleshooting

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Attempts to connect to a

cluster using Cluster

Administrator fail.

The Cluster Service has not

been started.

A cluster has not been

formed on the system.

The system has just been

booted and services are

still starting.

Verify that the Cluster Service is running

and that a cluster has been formed. Use

the Event Viewer and look for the

following events logged by the Cluster

Service:

Microsoft Cluster Service

successfully formed a cluster

on this node.

or

Microsoft Cluster Service

successfully joined

the cluster.

If these events do not appear in Event

Viewer, see the Microsoft Cluster Service

Administrator’s Guide for instructions on

setting up the cluster on your system and

starting the Cluster Service.

The cluster network name is

not responding on the

network because the Internet

Connection Firewall is

enabled on one or more

nodes.

Configure the Internet Connection

Firewall to allow communications that are

required by the cluster service and the

clustered applications or services. For

more information see KB883398 at

support.microsoft.com.

Using Microsoft

Windows NT®4.0 to remotely

administer a Windows 2000

Advanced Server or Windows

Server™ 2003 cluster generates

error messages.

Normal. Some resources in

Windows 2000, Advanced

Server and Windows Server

2003 are not supported in

Windows NT 4.0.

Dell strongly recommends that you use

Windows 2000 Professional, Windows

2000 Server, or Windows 2000 Advanced

Server for remote administration of a

cluster running Windows 2000 Advanced

Server. Similarly, you should use Windows

XP Professional or Windows Server 2003

for remote administration of a cluster

running Windows Server 2003.

MSCS does not show any

available shared disks

during installation.

The PERC RAID adapter

drivers are not installed in

the operating system.

Install the drivers. See the PERC RAID

adapter documentation for

more information.

Disks are configured as

dynamic disks.

Change disks to "basic" before cluster

installation. See "Maintaining Your

Cluster" for more information on

configuring dynamic disks as basic disks.

Table A-1. General Cluster Troubleshooting (continued)

Problem Probable Cause Corrective Action

se500wbk1.book Page 90 Thursday, June 16, 2005 4:19 PM

Contents

Main Notes, Notices, and Cautions Abbreviations and Acronyms Contents 1 Introduction 2 Cabling Your Cluster Hardware 3 Preparing Your Systems for Clustering 4 Installing Your Cluster Management Software 5 Using MSCS 6 Upgrading Your System to a Cluster Configuration 7 Maintaining Your Cluster A Troubleshooting B Cluster Data Form Tables Introduction Intended Audience Obtaining More Information Obtaining Technical Assistance Overview Virtual Servers and Resource Groups Quorum Resource Shared Storage Systems PowerEdge Cluster SE500W Solution Operating Systems 12 Storage System NOTE: Hardware and Software Technologies Cluster Components System Requirements Cluster Nodes Table 1-3 lists the hardware requirements for the cluster nodes. Cluster storage NOTE: Other Documents You May Need Cabling Your Cluster Hardware Cabling for the Cluster SE500W Solution Cabling One PowerVault 22xS Shared Storage System to a Cluster SE500W Page Cabling Two PowerVault 22xS Storage Systems to a Cluster SE500W Cabling Three or Four PowerVault 22xS Storage Systems to a Cluster SE500W Cabling Your Public and Private Networks Cabling Your Public Network Cabling Your Private Network NIC Teaming Cabling the Mouse, Keyboard, and Monitor Power Cabling for the PowerEdge Cluster SE500W Solution Page 26 Page Page Preparing Your Systems for Clustering Before You Begin Installation Overview Selecting a Domain Model Configuring the Cluster Nodes as Domain Controllers Configuring the Internal Drives in Your Cluster Nodes Installing and Configuring the Windows Operating System Page Configuring Windows Networking Assigning Static IP Addresses to Your Cluster Resources and Components Configuring IP Addresses for the Private Network NOTE: NOTE: Page Verifying Cluster Network Communications Configuring the Internet Connection Firewall Installing the PERC RAID Adapters Updating the Windows Driver for the PERC RAID Adapter Installing and Configuring the Shared Storage System Clustering PowerVault Storage Systems Configuring the PowerVault 22xS Storage System for Cluster Mode Page Page Page Preparing the PERC RAID Adapter for Clustering Enabling the Cluster Mode Using the PERC RAID Adapter Setting the SCSI Host Adapter IDs Configuring and Managing Virtual Disks Windows 2000 and Windows Server 2003 Dynamic Disks and Volumes Naming and Formatting Drives on the Shared Storage System Page Page Installing and Configuring MSCS Verifying Cluster Readiness Creating the Quorum Resource Configuring Cluster Networks Running Windows 2000 Configuring Cluster Networks Running Windows Server 2003 Installing and Configuring Microsoft Windows 2000 Cluster Service (MSCS) Configuring Microsoft Windows Server 2003 Cluster Service (MSCS) Adding Cluster Nodes Using the Advanced Configuration Option Verifying Cluster Functionality Verifying MSCS Operation Verifying Cluster Resource Availability Installing Applications in the Cluster Group Page Installing Your Cluster Management Software Microsoft Cluster Administrator Launching Cluster Administrator on a Cluster Node Running Cluster Administrator on a Remote Console Launching Cluster Administrator on a Remote Console Installing Cluster Administrator for Windows Clusters on a Remote Console Using MSCS Cluster Objects Cluster Networks Preventing Network Failure Node-to-Node Communication Network Interfaces Cluster Nodes Forming a New Cluster Joining an Existing Cluster Groups Cluster Resources Dependent Resources Setting Resource Properties Configuring Resource Dependencies Setting Advanced Resource Properties Resource Parameters Quorum Disk (Quorum Resource) Resource Failure Creating a New Resource Deleting a Resource File Share Resource Type Configuring Active and Passive Cluster Nodes Failover and Failback Failover Page Failback Page Upgrading Your System to a Cluster Configuration Certification Requirements Before You Begin Configurations Using Non-Dell Products Completing the Upgrade Upgrading Your Operating System Performing a Rolling Upgrade Page Maintaining Your Cluster Adding a Network Adapter to a Cluster Node Page Changing the IP Address of a Cluster Node on the Same IP Subnet Uninstalling MSCS From Clusters Running Windows 2000 Advanced Server Removing Nodes From Clusters Running Windows Server 2003 node_name <node_name> Running chkdsk /f on a Quorum Disk Recovering From a Corrupt Quorum Disk Replacing a Cluster-Enabled Dell PERC RAID Adapter Replacing a Cluster Node Changing the Cluster Service Account Password in Windows Server 2003 cluster_name Reformatting a Cluster Disk Adding New Physical Drives to an Existing Shared Storage System Rebuilding Operation in Dell OpenManage Utilities Upgrading the PowerVault 22xS EMM Firmware Using Array Manager Page Page Troubleshooting 88 Page 90 Page Page Abbreviations and Acronyms Page Page Page Cluster Data Form PowerEdge Cluster SE500W Solution Data Form Page Page Page Index A C D E F G H I P Q R S T U V W Figures Page Tables