Dell SP2208W appendix Camera Problems, Common Problem Possible Solutions Symptoms Description

COMMON	PROBLEM		POSSIBLE SOLUTIONS
SYMPTOMS	DESCRIPTION
No Video/Power	No picture,	Check connection integrity at the both ends of the video cable, verify that the monitor and computer are plugged
LED off	monitor is dead.	into a working electrical outlet, and that you have pressed the power button.
No Video/Power	No picture or no	•	Press the input select button in the front of the monitor and ensure the correct input source is selected.
LED on	brightness.	•	Increase brightness & contrast controls.
		•	Perform monitor self-test feature check.
		•	Check for bent or broken pins on the end of the video cable.
		•	Reboot your computer and monitor.
Poor Focus	Picture is fuzzy,	•	Push Auto Adjust button.
	blurry, or	•	Adjust Phase and Clock controls via OSD.
	ghosting.	•	Eliminate video extension cables.
		•	Perform monitor reset.
		•	Lower video resolution or increase font size.
Shaky/Jittery Video	Wavy picture or	•	Push Auto Adjust button.
	fine movement.	•	Adjust Phase and Clock controls via OSD.
		•	Perform monitor reset.
		•	Check environmental factors.
		•	Relocate and test in another room.
Missing Pixels	LCD screen has	•	Cycle power on-off.
	spots.	•	These are pixels that are permanently off and this is a natural defect that occurs in LCD technology.
Brightness	Picture too dim or	•	Perform monitor reset.
Problems	too bright.	•	Push Auto Adjust button.
		•	Adjust brightness & contrast controls.
Geometric	Screen not	•	Perform monitor reset on Position Settings Only.
Distortion	centered	•	Push Auto Adjust button.
	correctly.	•	Adjust the centering controls.
		•	Ensure monitor is in proper video mode.
		NOTE: When using '2: DVI-D/3:HDMI', the positioning adjustments are not available.
Horizontal/Vertical	Screen has one	•	Perform monitor reset.
Lines	or more lines.	•	Push Auto Adjust button.
		•	Adjust Phase and Clock controls via OSD.
		•	Perform monitor self-test feature check and determine if these lines are also in self-test mode.
		•	Check for bent or broken pins.
		NOTE: When using '2: DVI-D/3:HDMI', the Pixel Clock and Phase adjustments are not available.
Sync Problems	Screen is	•	Perform monitor reset.
	scrambled or	•	Push Auto Adjust button.
	appears torn.	•	Adjust Phase and Clock controls via OSD.
		•	Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode.
		•	Check for bent or broken pins.
		•	Boot up in the Safe Mode.
LCD Scratched	Screen has	•	Turn monitor off and clean the screen.
	scratches or	•	For cleaning instruction, see Cleaning Your Monitor.
	smudges.
Safety Related	Visible signs of	•	Do not perform any troubleshooting steps.
Issues	smoke or sparks.	•	Monitor needs to be replaced.
Intermittent	Monitor	•	Ensure monitor is in proper video mode.
Problems	malfunctions on	•	Ensure video cable connection to computer and to the flat panel is secure.
	and off.	•	Perform monitor reset.
		•	Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Image Retention	Faint Shadow	•	Use the Power Management feature to turn off the monitor at all times when not in use. Alternatively, use a
(from a static	from the static		dynamically changing screensaver left on the monitor for a long period of time.
image)	image displayed	•	In OSD Menu, under Reset to Factory Settings, select Enable LCD Conditioning. Using this option may take
	appears on the		several hours before the image is eliminated.
	screen.
		NOTE: Image Burn-in is not covered by your warranty.

Camera Problems

COMMON	WHAT YOU	POSSIBLE SOLUTIONS
SYMPTOMS	EXPERIENCE
No Power	The camera is	If the monitor has no power, see Troubleshooting Your Monitor.
	not working
		Verify if the camera is detected by Windows.
	and the LED is
	off
		Reinstall the camera drives using the Dell SP2208WFP Webcam Resource CD. See Using the Camera for more information.