Dell SP2208W appendix Product Specific Problems, Universal Serial Bus USB Specific Problems

Camera is not	The camera is	Remove and insert the USB cable.
detected	not working
	and the LED is	Reinstall the Dell Webcam Software and drivers. See installing your Dell Webcam Software for more information.
	on
Poor Focus	The camera	Verify that the protective film has been removed from the camera and the camera lens is clean.
	captures fuzzy
		Clean the camera surface using a damp, soft lint-free cloth.
	or unclear
	videos and	Increase the available ambient light or change the source of light.
	pictures
		Reset the camera defaults through the Dell Webcam Console. See Using the Camera for more information.
		Ensure that the Color Depth settings in Display Properties is set to 16-bit color or higher. NOTE: Lower color depth
		settings result in poor-quality images.
		NOTE: The integrated webcam operates at a lower resolution than most commercially available digital cameras. Most
		commercial digital cameras are 4 mega pixel or higher. The integrated webcam operates up to 2.0 mega pixel.
Poor quality	The camera	Check your internet connection speed. A slow Internet connection could cause similar problems with the video. It is
video on the	captures	recommended to use a broadband connection with good throughput.
Internet	grainy images
	while using it
	on the
	Internet
Color Problem	The images	Reset the camera defaults through the Dell Webcam Console. See Using the Camera for more information.
	are tinted red,
		Adjust the camera color settings through Dell Webcam Console. See Using the Camera for more information.
	blue, or green
No Image	Blank screen	Increase the available ambient light, change the direction of the camera, or change the source of light.
		Reset the camera defaults through the Dell Webcam Console. See Using the Camera for more information.
		Adjust the contrast levels using the Dell Webcam Console. See Using the Camera for more information.
		Ensure the camera is detected correctly by the Windows operating system.
Slow frame	The capture	The video capture especially in high resolution is a resource intensive task, reduce the video recording resolution.Select No
rate in video	video is not	Compression for video in the Video Recording settings.
capture mode	smooth
		Install the latest DirectX and the latest webcam driver.
Audio and	The captured	The video capture, especially in high resolution is a resource intensive task. Reduce the video recording resolution.Select No
video is not	video and	Compression for video in the Video Recording settings.
synchronized	audio are not
	synchronized
Microphone is	The webcam	Speak closer to the microphone.
not working	captures video
		The integrated microphone is designed to have a wider reception area for recording. it still has its limits. Try moving closer to
	but not sound
		the microphone or ensure that you are within the recording area for the microphone.
		Check if the volume is muted. To enable sound:
		1. Click Start→Control Panel→Sound and Audio Devices.
		2. Click to uncheck the box next to Mute.
		Set the correct audio source in Dell Webcam Center. To select the correct audio source:
		1. In the Dell Webcam Center, click Tools→Audio Source Control.
		2. Select Monitor Webcam (SP2208WFP) in the Audio Source drop down list
		3. Adjust the Volume slider to obtain the desired audio level.
		Test the microphone. Try testing the microphone using an application other than the Dell Webcam Center. To test the
		microphone,
		1.Click Start→Control Panel→Sound and Audio Devices.
		2.Click the Voice tab.
		3.Click the Test Hardware button and follow the instructions.
		If the recording is successful, reset the camera defaults or reinstall the Dell Webcam Software. See Using the Camera for
		more information.

Product Specific Problems

SPECIFIC SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
Screen image is too small	Image is centered on screen, but does not fill	•	Perform monitor reset on All Settings.
	entire viewing area.
Cannot adjust the monitor with the	OSD does not appear on the screen.	•	Turn off the monitor, unplug the power cord and then plug
buttons on the front panel			back and turn on the monitor.

NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.

Universal Serial Bus (USB) Specific Problems