Getting Help, Obtaining Assistance | Dell X001C guide

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Troubleshooting Tips" on page 44 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 42 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 64.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 60 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 65.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 60.

Getting Help

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Dell X001C specifications Getting Help, Obtaining Assistance

Contents

Dell Precision M4400 Setup and Quick Reference Guide Macrovision Product Notice Contents Automated Order-Status Service Troubleshooting Software and HardwareLockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Returning Items for Warranty Repair or Credit Contents Front View About Your Computer USB connectors Audio line-out Keyboard Volume control buttonsPower button Back View Air vents Video connector USB connector ESATA/USB connectorAC adapter connector Docking alignment mark Battery Battery Removal Wireless switch icon Dell Wi-Fi Catcher Network Locator icon Wireless Switch and Dell Wi-Fi Catcher Network Locator About Your Computer Setting Up Your Computer Setting Up Your ComputerQuick Setup Setting Up Your Computer Laptop with wireless connection Setting Up Your Computer Internet service Cable or DSL modem Wireless router Setting Up Your Internet Connection Connecting to the Internet Microsoft Windows XP Operating System Transferring Information to a New Computer Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Microsoft Windows Vista Setting Up Your Computer Specifications Memory Ports and Connectors WI-MAX Communications Audio Video Keyboard Wuxga Ccfl /RGBLED Touch Pad AC Adapter Environmental Physical Grms Specifications Troubleshooting TroubleshootingPower Lights Power light behavior Indication Manual at support.dell.com Beep CodesCode Description Suggested Remedy Repetitive At support.dell.com Error MessagesCode Description Support.dell.com T a Error The hard drive cannot read the data Troubleshooting Troubleshooting Windows XP System Messages Troubleshooting Dell Diagnostics Troubleshooting Software and Hardware Problems Insert the Drivers and Utilities media Power Problems Troubleshooting Tips Troubleshooting Lockups and Software Problems Memory Problems D T H E P R O G R a M Dell Technical Update Service Icon on the taskbar or from Dell Support Utility Troubleshooting Identifying Drivers Reinstalling SoftwareReinstalling Software Drivers Reinstalling Drivers and Utilities Reinstalling Software Restoring Your Operating System Using Microsoft Windows System Restore Starting System Restore Using Dell Factory Image Restore Before you Begin Using the Dell Operating System Media Reinstalling Software Getting Help Getting HelpObtaining Assistance DellConnect Online Services Technical Support and Customer Service Automated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Diagnostics Checklist Contacting Dell Getting Help Finding Information Using and maintaining devices Safety instructionsHow to remove and replace parts How to configure system settings Index Index Reinstalling, 67 System Restore Index Setting up Internet connection, 16 System Restore