PROBLEM | POSSIBLE CAUSES | SOLUTION | |
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The drip coffee takes longer | The drip coffee machine needs to be |
| Perform the descaling procedure as |
to percolate | descaled |
| described in the paragraph “Descaling |
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| the drip coffee unit". | |
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The drip or espresso has an | Inadequate rinsing after descaling |
| Rinse the appliance as described in the |
acidic flavor. |
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| chapter "Descaling the drip coffee unit" |
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| or "Descaling the espresso unit". |
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The espresso is cold | The espresso OK indicator light was not |
| Wait until the espresso OK indicator |
| on when the coffee was run off. |
| light comes on |
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| The appliance was not preheated |
| Preheat as described in the paragraph |
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| "Preheating the espresso coffee unit". |
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| The cups were not preheated |
| Preheat the cups by rinsing with hot |
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| water |
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No espresso is delivered | No water in the tank |
| Fill the tank with water |
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| The holes in the filter holder spouts are |
| Clean the spout holes |
| blocked |
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The espresso drips from the | The filter holder is inserted incorrectly |
| Attach the filter holder correctly and |
edges of the filter holder |
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| rotate as far as it will go. |
rather than the holes | The espresso boiler gasket has lost |
| Have the espresso boiler gasket |
| elasticity |
| replaced at a De’Longhi service centre |
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| The filter holder spout holes are blocked |
| Clean the spout holes. |
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The pump is excessively noisy | The water tank is empty |
| Refill the tank |
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The espresso coffee froth is | The ground coffee is inadequately |
| Press the ground coffee more firmly. |
light coloured (the coffee is | pressed. |
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delivered from the spout too | The quantity of ground coffee is |
| Increase the quantity of coffee |
fast) |
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inadequate. |
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| The ground coffee is too coarse |
| Use only ground coffee for espresso |
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| coffee machines |
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The coffee froth is dark (the | • The ground coffee is pressed down |
| • Press the coffee down less firmly |
coffee is delivered by the | too firmly |
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spout too slowly) | • The quantity of coffee is excessive |
| • Reduce the quantity of ground coffee |
| • The espresso boiler outlet is blocked |
| • Clean as described in the chapter |
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| "Cleaning the espresso boiler outlet" |
| • The ground coffee is too fine |
| • Use only ground coffee for espresso |
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| machines |
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No milk froth is formed when | • Milk not cold enough |
| • Cappuccino maker dirty |
making cappuccino | • Always use skim milk at refrigerator |
| • Thoroughly clean the holes in the |
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| temperature. |
| cappuccino maker as described in |
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| the paragraph "Cleaning the |
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| cappuccino maker". |
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