DeLonghi ECAM26455M manual Troubleshooting, Problem, Possible Cause, Remedy, milk spout or there

TROUBLESHOOTING

Below is a list of some of the possible malfunctions.

If the problem cannot be resolved as described, contact De’Longhi Customer Experience.

PROBLEM	POSSIBLE CAUSE	REMEDY
The coffee is not hot	The cups were not preheated.	•	Enable the cup warmer, leave the cups at least 20
			minutes to warm up.
		•	Warm the cups by rinsing them with hot water (N.B.
			you can use the hot water function).
	The infuser has cooled down because 2/3 minutes	Before making the coffee, warm the infuser by using the
	have elapsed since the last coffee was made.	Rinsing function to perform a rinse cycle (page 10).
	Low coffee temperature is set.	In the menu, set a higher coffee temperature.
The coffee is thin or not creamy	The coffee is ground too coarsely.	Turn the grinding adjustment dial one click anticlockwise
enough.		towards “1” while the coffee mill is in		operation (fig.
		28). Continue one click at a time until coffee delivery is
		satisfactory. The effect is only visible after delivering 2 coffees
		(see the section: “adjusting the coffee mill” on page 12).
	The coffee is unsuitable.	Use pre-ground coffee for espresso coffee makers
The coffee is delivered too slowly or a	The coffee is ground too finely.	Turn the grinding adjustment dial one click clockwise to-
drop at a time.		wards “7” while the coffee mill is in operation (fig. 28).
		Continue one click at a time until coffee delivery is satisfac-
		tory. The effect is only visible after delivering two coffees.
		(see the section “adjusting the coffee mill” on page 12).
Coffee does not come out of one of	The spouts are blocked.	Clean the spouts with a toothpick (fig. 29B).
the spouts.
The milk does not	the milk container lid is dirty.	Clean the milk container lid as described in the section “clea-
come out of the milk		ning the milk container”.
spout.
The milk contains	the milk is not cold enough or is not semi-skim-	Use skimmed or semi-skimmed milk at refrigerator tempe-
large bubbles and	med.	rature (about 5° c).
		If the result is not as you wished, try changing brand of
squirts out of the
		milk.
milk spout or there	The froth adjustment dial is incorrectly adjusted.	Adjust following the instructions in the section “making
is little froth .
		drinks with milk”.
	The milk container lid or froth adjustment dial is	Clean the milk container lid and dial as described in the sec-
	dirty	tion “cleaning the milk container”.
	The hot water/steam nozzle is dirty	Clean the nozzle as described in the section“cleaning the hot
		water/steam nozzle”.
The milk contains	The spout is dirty.	Clean as described in the section “Cleaning the spout after
large bubbles there		use”.
is little froth .
The appliance does not come on.	The connector is not inserted correctly.	Insert the connector as far as it will go in the socket at the
		back of the appliance.
	It is not plugged into the mains socket.	Plug into the mains socket.
	The main switch (A7) is not turned on.	Place the main switch in the i position (fig. 2).
The infuser cannot be extracted	The appliance has not been turned off correctly	Turn the appliance off by pressing the		button (page 10)
		and wait until the display is completely shut off. At this point
		the infuser is in the correct position and can be extracted.

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