DeLonghi ESAM3500 manual Cause

	PROBLEM						CAUSE		SOLUTION
When the			,	and	•	The ground coffee may be blocked in		•	Remove the ground coffee inside the funnel using a plastic
buttons are pressed, the
						the funnel.			knife (see note 5, section 9). Then clean the infuser and
appliance does not deliver									the inside of the appliance (see section 15).
coffee, but only water.
When the			button is		•	The appliance is not plugged in.		•	Check that the power cable is plugged into the outlet.
pressed,		the appliance
does not come on.
The	infuser		cannot be		•	The appliance is on. The infuser can		•	Turn the appliance off and remove the infuser (see section
						only be removed if the appliance is off.			15.2). IMPORTANT: the infuser can only be removed if the
removed for cleaning.									appliance is off. Attempting to remove the infuser with the
									appliance on will risk causing damage.
Pre-ground coffee is					• Too much ground coffee has been			•	Remove the infuser and thoroughly clean the inside of the
						added.			appliance, as described in section 15. Repeat the operation
being used			(not	beans)	•	The	button has not been pressed	•	using a maximum of 1 measuring scoop of ground coffee.
and the appliance does						and the appliance has used both the			Thoroughly clean the inside of the appliance, as described in
						ground coffee added and the coffee			section 15. Repeat the operation, first pressing the	but-
not deliver coffee.
						ground by the grinder.			ton as described in section 9.
					•	Ground coffee has been added when		•	Remove the infuser and thoroughly clean the inside of the
						the appliance is off.			appliance, as described in section 15. Repeat the opera-
									tion, but switch the appliance on first.
The coffee does not come					•	The holes in the spouts are clogged		•	Scrape the holes with a needle (see section 15.1, Fig. 27).
out of the spouts, but						with dry coffee.
					•	The mobile drawer inside the service		•	Thoroughly clean the mobile drawer, particularly near the
rather around the service						door is blocked and cannot swing.			hinges to ensure they are free to swing smoothly.
door.
The milk does not run out					•	The intake tube is not inserted or is		•	Insert the intake tube in the rubber washer in the milk con-
of the milk spout.						inserted incorrectly.			tainer lid (fig. 20).
					•	The milk container lid is dirty.		•	Clean the milk lid as described in section 15.3.
The milk is not well fro-
thed.
The	milk	contains bub-			•	The milk is not cold enough or is not		•	Use skim or 2% milk at refrigerator temperature. If you are
bles or squirts out of the						skim or 2% milk.			still not getting the required results, try changing the
									brand of milk.
milk spout.

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