TROUBLESHOOTING

WARNING:Turnoffandunplugheaterandletcoolbeforeservicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

When ignitor button is pressed,

1. Ignitor electrode not con-

1.

Reconnect ignitor cable

there is no spark at ODS/pilot

 

nected to ignitor cable

2.

Free ignitor cable if pinched

 

2.

Ignitor cable pinched or wet

 

 

 

 

by any metal or tubing. Keep

 

 

 

 

ignitor cable dry

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo ig-

 

 

 

 

nitor to base panel of log set. Nut

 

 

 

 

is located behind base panel

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

7.

Ignitor electrode positioned

7.

Replace pilot assembly

 

 

wrong

 

 

 

 

 

 

When ignitor button is pressed,

1. Gas supply turned off or equip-

1.

Turn on gas supply or open

there is spark at ODS/pilot but

 

ment shutoff valve closed

 

equipment shutoff valve

no ignition

2. Control knob not in PILOT

2.

Turn control knob to PILOT

 

 

position

 

position

 

3.

Control knob not pressed in

3.

Press in control knob while in

 

 

while in PILOT position

 

PILOT position

 

4.

Air in gas lines when in-

4.

Continue holding down con-

 

 

stalled

 

trol knob. Repeat igniting op-

 

5.

Depleted gas supply (propane/

 

eration until air is removed

 

5.

Contact local propane/LP gas

 

 

LP only)

 

company

 

6.

ODS/pilot is clogged

6.

Clean ODS/pilot (see Cleaning

 

 

 

 

and Maintenance, page 23) or

 

 

 

 

replace ODS/pilot assembly

 

7.

Gas regulator setting is not

7.

Replace gas regulator

 

 

correct

 

 

113101-01C

www.desatech.com

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Desa CGS2718PA, CGS2718NA, CGS3124PA, CGS3124NA, SGS3124PA, SGS3124NA,CLD3018PTA, CLD3018NTA, CLD3924NTB, CLD3924PTB

CGS2718PA, CGS2718NA, CGS3124PA, CGS3124NA, SGS3124PA, SGS3124NA,CLD3018PTA, CLD3018NTA, CLD3924NTB, CLD3924PTB specifications

The models Desa CGS2718PA, CGS2718NA, CGS3124PA, CGS3124NA, SGS3124PA, SGS3124NA, CLD3018PTA, CLD3018NTA, CLD3924NTB, and CLD3924PTB are part of a versatile range of consumer appliances that combine modern technology with practical design. Each model brings its unique set of features aimed at enhancing user experience while maintaining high performance and efficiency.

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