20

TROUBLESHOOTING

TROUBLESHOOTING

Continued

 

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

Burner does not light after ODS/pilot is lit

1.

Inlet gas pressure is too low

1.

Contact local natural or propane/LP gas

 

 

2.

Burner orifice(s) clogged

 

company

 

 

2. Clean burner(s) (see Cleaning and Mainte-

 

 

3.

Thermopile leads disconnected or im-

 

nance, page 18) or replace burner orifice

 

 

3.

Reconnect leads (see Wiring Diagram,

 

 

 

properly connected

 

page 24)

 

 

4.

Burners will not come on in remote po-

4.

Replace battery in hand-held remote and

 

 

 

sition

 

receiver

 

 

 

 

 

 

 

 

Delayed ignition of one or both burners

1.

Manifold pressure is too low

1.

Contact local natural or propane/LP gas

 

 

2.

Burner orifice(s) clogged

 

company

 

 

2.

Clean burner(s) (see Cleaning and Main-

 

 

 

 

 

tenance, page 18) or replace burner

 

 

 

 

 

orifice(s)

 

 

 

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and Mainte-

 

 

2.

Damaged burner

 

nance, page 18) or replace burner orifice

 

 

2.

Replace damaged burner

 

 

3.

Gas regulator defective

3.

Replace gas regulator

 

 

 

 

 

 

 

 

Slight smoke or odor during initial operation

1.

Not enough air

1.

Check burner for dirt and debris. If

 

 

 

 

 

found, clean burner (see Cleaning and

 

 

2.

Gas regulator defective

 

Maintenance, page 18)

 

 

2.

Replace gas control

 

 

3.

Residues from manufacturing processes

3.

Problem will stop after a few hours of

 

 

 

and logs curing

 

operation

 

 

 

 

 

 

 

 

Heater produces a whistling noise when

1.

Turning control knob to HI position

1.

Turn control knob to LO position and

 

burners are lit

 

when burners are cold

 

let warm up for a minute

 

 

2.

Air in gas line

2.

Operate burners until air is removed

 

 

 

 

 

from line. Have gas line checked by lo-

 

 

3.

Air passageways on heater blocked

 

cal natural or propane/LP gas company

 

 

3.

Observe minimum installation clear-

 

 

4.

Dirty or partially clogged burner

 

ances (see pages 8 through 10)

 

 

4.

Clean burners (see Cleaning and Mainte-

 

 

 

orifice(s)

 

nance, page 18) or replace burner orifice

 

 

 

 

 

 

 

 

White powder residue forming within burner

1.

When heated, vapors from furniture pol-

1.

Turn heater off when using furniture

 

box or on adjacent walls or furniture

 

ish, wax, carpet cleaners, etc. may turn

 

polish, wax, carpet cleaners, or similar

 

 

 

into white powder residue

 

products

 

 

 

 

 

 

 

 

Moisture/condensation noticed on windows

1.

Not enough combustion/ventilation air

1.

Refer to Air for Combustion and Venti-

 

 

 

 

 

lation requirements (page 4)

 

 

 

 

 

 

 

 

Dark residue on logs inside of their fireplace

1.

Improper log placement

1.

Properly locate logs (see Installing Logs,

 

Note: After removing all causes of residue

2.

Drafts or other air currents affecting

 

page 14)

 

deposits, completely clean fireplace and ap-

2.

Eliminate source of drafts around heater

 

pliance off residue before reusing appliance

 

flame pattern

 

 

 

 

 

3.

Air holes at burner inlet blocked

3.

Clean out air holes at burner inlet. Peri-

 

 

4.

Burner flame holes blocked

 

odically repeat as needed

 

 

4.

Remove blockage

 

For

 

.

 

.com

111515-01A

Page 20
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Desa LDL3924NR installation manual Maintenance

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