Technical Service, Accessories, Replacement Parts

TECHNICAL SERVICE REPLACEMENT PARTS ACCESSORIES

TECHNICAL SERVICE

You may have further questions about installation, operation, or troubleshooting. If so, contact DESA International’s Technical Service Department at 1-866-672-6040. When calling, please have your model and serial numbers of your firebox ready.

You can also visit DESA International’s technical services web site at www.desatech.com.

ACCESSORIES

NOTICE: All accessories may not be available for all fireplace models.

Purchase these firebox accessories from your local dealer. If they can not supply these accessories, call DESA International’s Sales Department at 1-866-672-6040 for information. You can also write to the address listed on the back page of this manual.

REPLACEMENT PARTS

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA International’s Technical Service Department at 1-866-672-6040.

When calling DESA International, have ready

•your name

•your address

•model and serial numbers of your firebox

•how firebox was malfunctioning

•type of gas used (propane/LP or natural gas)

•purchase date

Usually, we will ask you to return the part to the factory.

PARTS NOT UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA International at 1-866-672-6040 for referral information.

When calling DESA International, have ready

•model number of your firebox

•the replacement part number

Note: The firebox identification label (including model number, serial number, clearances, etc.) is located on the right front edge of the firebox.

EQUIPMENT SHUTOFF VALVE - GA5010

All Models. Equipment shutoff valve with 1/8" NPT tap.

CLEANING KIT - GCK/CCK

All Models. Your vent-free gas appliance requires regular cleaning and maintenance to prevent performance problems. This kit gives you the tools and instructions to make it easy to clean all critical areas of your appliance.

HOODS