Troubleshooting
Continued
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||
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Slight smoke or odor during | 1. | Residues from manufacturing | 1. | Problem will stop after a few | |
initial operation |
| processes and logs curing |
| hours of operation | |
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Moisture/condensation noticed | 1. | Not enough combustion/ven- | 1. | Refer to Air for Combustion | |
on windows |
| tilation air |
| and Ventilation requirements | |
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| (page 6) | |
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Fireplace produces a whistling | 1. | Turning control knob to HI | 1. | Turn control knob to LO | |
noise when burners are lit |
| position when burners are |
| position and let warm up for | |
| 2. | cold | 2. | a minute | |
| Air in gas line | Operate burners until air is | |||
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| removed from line. Have gas | |
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| line checked by local natural | |
| 3. | Air passageways on heater | 3. | or propane/LP gas company | |
| Observe minimum installation | ||||
| 4. | blocked | 4. | clearances (see page 10) | |
| Dirty or partially clogged | Clean burners (see Cleaning | |||
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| burner orifice(s) |
| and Maintenance, page 20) | |
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| or replace burner orifice(s) | |
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White powder residue forming | 1. | When heated, vapors from | 1. | Turn heater off when using | |
within burner box or on adjacent |
| furniture polish, wax, carpet |
| furniture polish, wax, carpet | |
walls or furniture |
| cleaners, etc. may turn into |
| cleaners or similar products | |
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| white powder residue |
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Dark residue on logs inside | 1. | Improper log placement | 1. | Properly locate logs (see In- | |
of their fireplace. Note: After | 2. | Drafts or other air currents | 2. | stalling Logs, page 16) | |
removing all causes of residue | Eliminate source of drafts | ||||
deposits, completely clean fire- | 3. | affecting flame pattern | 3. | around heater | |
place and appliance off residue | Air holes at burner inlet | Clean out air holes at burner | |||
before reusing appliance |
| blocked |
| inlet. Periodically repeat as | |
| 4. | Burner flame holes blocked | 4. | needed | |
| Remove blockage | ||||
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Fireplace produces a clicking/ | 1. | Metal expanding while heating | 1. | This is normal with most | |
ticking noise just after burner |
| or contracting while cooling |
| heaters. If noise is excessive, | |
is lit or shut off |
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| contact qualified service per- | |
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| son | |
24 | www.desatech.com |
