TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a quali- fied service person should service and repair heater.

TROUBLESHOOTING

29

CAUTION: Never use a wire, needle, or similar object to clean pilot. This can damage pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no spark at pilot

1.Ignitor electrode not connected to igni- tor cable

2.Ignitor cable pinched or wet

3.Piezo ignitor nut is loose

4.Broken ignitor cable

5.Bad piezo ignitor

6.Ignitor electrode broken

7.Ignitor electrode positioned wrong

1.Reconnect ignitor cable

2.Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry

3.Tighten nut holding piezo ignitor. Nut is located behind the mounting bracket

4.Replace ignitor cable

5.Replace piezo ignitor

6.Replace pilot assembly

7.Replace pilot assembly

When ignitor button is pressed, there is spark at pilot but no ignition

1.Gas supply turned off or equipment shutoff valve closed

2.Gas control knob not in PILOT position

3.Gas control knob not pressed in while in PILOT position

4.Air in gas lines when installed

5.Depleted gas supply (propane/LP models only)

6.Pilot is clogged

7.Gas regulator setting is not correct

1.Turn on gas supply or open equipment shutoff valve

2.Turn gas control knob to PILOT position

3.Press in gas control knob while in PILOT position

4.Continue holding down control knob. Repeat igniting operation until air is re- moved

5.Contact local propane/LP gas company

6.Clean pilot (see Cleaning and Mainte- nance, page 28) or replace pilot assembly

7.Replace gas control

Pilot lights but flame goes out when control knob is released

1.Gas control knob not fully pressed in

2.Gas control knob not pressed in long enough

3.Equipment shutoff valve not fully open

4.Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This prob- lem could be caused by one or both of the following:

A)Low gas pressure

B)Dirty or partially clogged pilot

5.Thermocouple connection loose at con- trol valve

6.Thermocouple damaged

7.Control valve damaged

1.Press in gas control knob fully

2.After pilot lights, keep gas control knob pressed in 30 seconds

3.Fully open equipment shutoff valve

4.A) Contact local natural or propane/LP gas company

B)Clean pilot (see Cleaning and Maintenance, page 28) or replace pi- lot assembly

5.Hand tighten until snug, then tighten 1/4 turn more

6.Replace pilot assembly

7.Replace control valve

For morevisit www..com

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Desa CTDV36NR, (V)T32N, (V)T36N SERIES installation manual Troubleshooting, Observed Problem Possible Cause
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(V)T32N, CTDV36NR, (V)T36N SERIES specifications

The Desa CTDV36NR,(V)T36N and (V)T32N series represent an advanced line of heating appliances designed for efficient and effective home heating. These gas-fired units provide the perfect blend of functionality, aesthetics, and modern technology to meet diverse consumer needs. Renowned for their remarkable durability and compatibility with various home styles, the Desa series is an ideal choice for homeowners seeking reliable heating solutions.

One of the standout features of the Desa CTDV36NR is its ability to deliver radiant heat from a realistic flame, creating a cozy atmosphere in any room. The heating capacity is sufficient for a range of room sizes, ensuring that every corner is warmed efficiently. The units are also equipped with an easy-to-use remote control system, allowing users to adjust settings from a distance for maximum convenience.

The (V)T36N and (V)T32N models feature advanced safety technologies, including automatic shut-off systems and oxygen depletion sensors. These safety features provide peace of mind by ensuring secure operation even in confined spaces. Additionally, the series includes a battery backup option, maintaining functionality during power outages, which enhances its reliability.

Another significant characteristic of the Desa series is its aesthetic versatility. Both models come in various finishes and styles, allowing them to seamlessly integrate into existing interior designs. The high-quality glass front offers a beautiful view of the flames, enhancing ambiance while providing essential warmth.

Efficiency is a key focus in the design of the Desa CTDV series, as they are engineered to optimize fuel usage and reduce utility costs. Many models are equipped with high-efficiency gas burners that result in lower emissions and a reduced carbon footprint, making them an eco-friendlier option for heating.

Easy installation is yet another advantage of the Desa CTDV36NR, (V)T36N, and (V)T32N models. They can be vented through multiple configurations, accommodating a wide range of home layouts. Homeowners appreciate the straightforward installation process, which minimizes disruption and helps them enjoy their new heating system sooner.

In summary, the Desa CTDV36NR, (V)T36N, and (V)T32N series combine cutting-edge technology, safety features, aesthetic appeal, and energy efficiency. These heating solutions exemplify modern design principles while fulfilling the essential function of providing warmth, making them an excellent choice for any home.
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