TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
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Fireplace produces unwanted odors | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- |
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| ing Gas Connections, page 18) |
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Fireplace shuts off in use | 1. | High or gusting winds | 1. | Fireplace has been tested for up to 40 |
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| mph winds. However, extreme condi- |
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| 2. | Low line pressure | 2. | tions on page 23 |
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| Contact local propane/LP or natural gas |
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| 3. | Pilot is partially clogged | 3. | company |
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| Clean pilot (see Cleaning and Mainte- |
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| 4. | Inner vent pipe leaking exhaust gasses | 4. | nance, page 26) |
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| Locate and correct all leaks (see Check- |
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| 5. | into system | 5. | ing Gas Connections, page 18) |
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| Glass too loose and air tight gasket leaks | Tighten glass |
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| 6. | in corners after usage | 6. | Replace faulty component |
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| Bad thermopile or thermocouple |
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| 7. | Improper vent cap installation | 7. | Check for proper installation and free- |
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| dom from debris or blockage |
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Gas odor even when control knob is in OFF | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- |
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position | 2. | above | 2. | ing Gas Connections, page 18) |
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| Control valve defective | Replace control valve |
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Gas odor during combustion | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- |
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| above |
| ing Gas Connections, page 18) |
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Dark residue on logs or inside of fireplace | 1. | Improper log placement | 1. | Properly locate logs (see Installing |
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| Logs, Lava Rock, and Glowing Embers, |
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| 2. | Air holes at burner inlet blocked | 2. | page 21) |
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| Clean out air holes at burner inlets. Pe- |
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| 3. | Burner flame holes blocked | 3. | riodically repeat as needed |
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| Remove blockage |
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www.desatech.com | 29 |
