20 Year Limited Warranty
Factory Built Wood Burning Fireplace Components
KEEP THIS WARRANTY
Model (located on product or identification tag)______________________________
Serial No. (located on product or identification tag)___________________________
Date Purchased ___________________________
Keep receipt for warranty verification.
DESA Heating, LLC warrants the factory built wood burning fireplace components are free from defects in material or workmanship for a 20 year limited warranty from the date of original purchase.
120 DAY NO COST REPAIR OR REPLACEMENT PARTS WARRANTY
1.Grates
2.Safety Screen
3.Blower
4.Glass Door Assembly
5.Clay Bricks
*Glass panels are warranted against breakage due to heat from the firebox. Breakage during installation or movement of product after purchase is not covered under this written warranty.
REFRACTORY WARRANTY (excludes clay brick and grout)
FIRST YEAR
DESA Heating, LLC warrants the refractory (except hairline cracks 1/16" W), one year from the date of purchase to be free from defects in material and workmanship.
If the original owner of a DESA Heating, LLC wood burning fireplace believes any of the refractory parts have failed during the one year from date of purchase, the homeowner should contact the nearest DESA dealer or distributor for replacement. DESA Heating, LLC will pay up to $50 towards labor installation of replacement refractory. DESA Heating, LLC will ship the refractory using prepaid freight to the dealer or distributor.
SECOND YEAR TO TWENTY YEARS
DESA Heating, LLC will supply refractory replacement parts at the current list price that is in effect at the time of replacement. DESA Heating, LLC will assume no responsibility for any labor or freight charges associated with replacement during second through 20 years.
FIREPLACE WARRANTY
FIRST YEAR
If the original owner of a DESA Heating, LLC wood burning fireplace believes any part (including chimney and chimney components) has failed during the first year from date of purchase due to materials or workmanship, the nearest dealer or distributor should be notified.
The dealer or distributor will determine extent of necessary replacement parts with troubleshooting or visits to installation site. The on site examination is the sole judgment of the factory representative. The factory representative will determine if the part failed due to materials or workmanship. In the event the part has failed due to materials or workmanship, DESA Heating, LLC will either repair or replace the necessary part(s) without charge to the owner. DESA Heating, LLC will also pay the dealer or distributor service call. DESA warranty allows up to $50 per warranty claim.
SECOND THROUGH FIFTH YEAR
2 through 5 years from original date of purchase, DESA Heating, LLC will warrant the wood burning fireplace and part(s) from defects in material or workmanship under the following terms: homeowner must contact an authorized DESA dealer or distributor for troubleshooting and examination of part. The factory representative will determine if the part failed due to materials or workmanship. In the event the part has failed due to materials or workmanship, DESA Heating, LLC will either repair or replace the necessary part(s) without charge to the owner. During this time, second through fifth year, the homeowner is responsible for freight of part shipment and installation services.
SIXTH THROUGH TENTH YEAR
At the end of the above 5 year period of free part replacement, DESA Heating, LLC will replace any part which fails due to materials or workmanship under the following terms: homeowner must contact an authorized DESA dealer or distributor for troubleshooting and examination of part. The factory representative will determine if the part failed due to materials or workmanship. In the event the part has failed due to materials or workmanship, DESA Heating, LLC will provide a replacement part (if part is available) at the current list price to the homeowner. The homeowner is responsible for freight of part shipment and installation services.
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