Troubleshooting
WARNING: Turn off log set and let cool before servicing. Only a qualified service person should service and repair log set.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
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Log set is smoking/sooting | 1. | Poor fuel quality | 1. | Contact local gas supplier |
excessively | 2. | Fireplace venting system | 2. | Adjust damper wide open |
(Note: It is natural and un- |
| not drafting properly |
| and/or have fireplace and |
avoidable for vented gas log |
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| venting professionally |
sets to produce moderate |
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| cleaned and checked |
levels of carbon (soot) where | 3. | Improper fuel/air mix | 3. | Remove any foreign items |
flames contact logs. |
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| from flame pattern and/or |
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| check for proper orifice |
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| sizing |
| 4. | Excessive gas supply or | 4. | Preheat flue in very cold |
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| pressure |
| weather. |
Burner is excessively noisy (Note: The movement and combustion of gas will create low, unavoidable levels of noise.)
1.Passage of air or gas across irregular surfaces
1.Relieve any tight bends or kinks in gas supply line
Burner flame is too low or too high
1.Incorrect gas supply or pressure
2.Blocked burner orifice or burner manifold
3.Improper burner orifice size
1.Check for proper gas sup- ply pressure
2.Free burner orifice and manifold ports of any burrs, paint or other blockage
3.Verify proper burner ori- fice sizing (see Figure 2, page 6)
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