Dimplex manual Shower User Guide, Service Policy/Guarantee, Customer Services Tel 0870 240

Models: Shower

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SERVICE POLICY/GUARANTEE

Dimp13292-Shower inst aX4 5/5/04 2:08 pm Page 1

SERVICE POLICY/GUARANTEE

In the event of you needing to contact the Dimplex Customer Service Department, the following procedure should be followed:-

Before telephoning the Dimplex Customer Service Department you should

1 ensure that you have the model number, power rating, serial number and date of purchase.

The Dimplex Customer Service Department will be able to inform you whether

2 the fault can be rectified by the provision of a replacement part or an on site visit by a Qualified Service Engineer.

3

If a service call is booked, you or a representative must be present during the

Engineers visit.

A charge will be made where a call under the terms of the guarantee has

4 been booked and a failure was not product related, or an engineer arrives and is not able to gain access.

5

If the product is no longer covered by the Guarantee, a charge will be made

for the site visit and for any parts supplied.

Customer Services Tel 0870 240 9402

GUARANTEE

Glen Dimplex Limited guarantee this product for a period of two years, from date of purchase, against mechanical and electrical defects arising from faulty materials or manufacturing defects, providing the product has been installed by a competent person in accordance with the fitting instructions.

Glen Dimplex Limited undertake to repair or replace, at their discretion, without charge, provided the product has been properly maintained and operated in accordance with the operating instructions. Any component found to be defective during this period, as the result of misuse or damage, or the effects of scaling, will not be covered by this guarantee.

This product must not be modified, repaired or taken apart except by a person authorised by Glen Dimplex Limited.

This Guarantee is only valid within the United Kingdom and does not cover product used commercially.

This Guarantee does not affect your statutory rights.

Glen Dimplex UK Limited, Millbrook House, Grange Drive, Hedge End, Southampton SO30 2DF.

Tel 0870 077 7117 Fax 0870 727 0109

Shower User Guide

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Dimplex manual Shower User Guide, Service Policy/Guarantee, Customer Services Tel 0870 240