8 . TROUBLESHOOTING

TROUBLE SHOOTING

If you have trouble with your scooter, you can inspect the following before taking you scooter to the dealer.

If you cannot solve the problem, contact your dealer for assistance.

Problem

Symptom

Remedy

The scooter will not

Batteries not connected

• Check batteries are connected

switch on

• Rear and frond sections

• Check connection on front –

 

 

not connected

 

to - rear loom

 

• Circuit breaker has tripped

• Push circuit breaker button to

 

 

 

 

rest

The scooter switch on

Flat batteries

Check battery power

but will not run

Charger plugged in

Unplug charger

 

• Motor in freewheel mode

Re-engage the freewheel lever

Scooter appears slow

Flat batteries

Check battery power and /or

 

 

 

 

recharge

 

Speed setting slow

• Check the speed dial is not set

 

 

 

 

at low

The seat moves whilst in

• Seat note locked in

• Slowly rotate the seat until it

use

 

position

 

drops in to place and is secure

The tiller appears loose

Tiller adjustment knob

• Tighten the tiller adjustment

 

 

loose

 

knob

Involuntary horn sounds

• There is fault on the

• Ensure the control lever is

 

 

scooter

 

released and switch the

 

 

 

 

scooter on and off recharge

 

 

 

 

batteries

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Drive Medical Design PhoenixHD3, PhoenixHD4 owner manual Troubleshooting, Trouble Shooting, Problem Symptom Remedy