
TROUBLESHOOTING GUIDE
Problem  | Possible cause(s)  | Solution(s)  | 
My coffee is not | 
  | 1. Thermobloc has not reached the correct  | 1.  | |
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hot enough | 
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  | 2. Filter holder is not   | 2.  | Prime machine (see page 8)  | |
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  | 3. Cup or mug is not   | 3.  | Warm cup (see page 8)  | 
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After frothing milk, | 
  | 1. Milk is not cold or fresh enough  | 1.  | It is easier to make froth using cold   | 
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my milk is not | 
  | 2. Steam wand is blocked with milk residue  | 2.1. Clean steam wand (see page 15, fig   | |
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foamy | 
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  | 2.2. Descale (see page 17)  | |
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My coffee has no | 
  | 1. The cup filter is blocked because the coffee  | 1.1 Ensure you are using setting   | |
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crema | 
  | grind is too fine  | coffee suitable for espresso machines  | |
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  | 1.2. Clean cup filter (see page 11, fig 6)  | ||
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  | 2. Ground coffee is not fresh  | 2.  | Ground coffee only has a   | 
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  | you need  | |
22  | 23  |