Troubleshooting

Review the following possible solutions if you encounter a problem while using your labelmaker.

Problem/Error Message

Solution

No display

• Ensure the labelmaker is turned on.

 

Replace discharged batteries.

 

 

Poor Print Quality

• Replace batteries or attach power adapter.

 

• Ensure label cassette is installed properly.

 

• Clean the print head.

 

• Replace the label cassette.

 

 

Poor Cutter Performance

Clean the cutter blade. See Caring for Your

 

Labelmaker.

 

 

Printing

No action required.

 

Message disappears when printing is finished.

 

 

 

Too many characters

 

 

Exceeded maximum number of

Delete some or all of the buffer text.

characters in buffer.

 

 

 

 

 

Battery low

 

 

Batteries almost discharged.

Replace batteries or connect AC power adapter.

 

 

Tape Jam

• Remove jammed label; replace label cassette.

Motor is stalled due to label jam.

Clean cutter blade.

If you still need assistance, contact DYMO Customer Support. See Contacting Customer Support at the back of this User Guide to locate the contact number for your country.

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Dymo Labelmaker manual Troubleshooting