22

Troubleshooting

The name of your wireless network DOES NOT appear in the list of Available Networks.

If the correct network name is not listed under “Available Networks” in the WNU, try the following troubleshooting steps:

1Temporarily move the computer, if possible, to 5 to 10 feet away from the wireless router. Close the WNU and reopen it. If the correct network name now appears under Available Networks, you may have a range or interference problem. See the suggestions listed in “Placement of your wireless networking hardware for optimal performance” on page 20.

2Using a computer that is connected to the wireless router through a network cable (as opposed to wirelessly), make sure that Broadcast SSID is enabled. This setting is found on the router’s wireless Channel and SSID configuration page. For detailed instructions on accessing this page and changing settings, refer to the user guide for your wireless router.

The installation CD does not start WNU

If the installation CD does not start the WNU automatically, it could be that the computer is running other applications that are interfering with the CD drive.

To start the installation manually:

1If the WNU screen does not appear within 15-20 seconds, open up your CD drive by double-clicking on the My Computer icon.

2Double-click on the CD drive that the installation CD has been placed in to start the installation.

3Double-click the Files folder, then double-click the Setup.exe icon.

The power LED does not come ON. The network adapter is not working

If the LED indicators are not ON, the problem may be that the network adapter is not connected or is not installed correctly.

Make sure that the network adapter is plugged firmly into the USB port of your computer. Check to see that the drivers for the network adapter have been installed. Right-click on the My Computer icon on your desktop. Choose Properties and navigate to the Device Manager and see if your network adapter is listed without any errors. If an error is indicated, contact Technical Support.

The link LED is blinking slowly. You cannot connect to a wireless network or the Internet

If your network adapter appears to be functioning correctly, but you cannot connect to a network or you have a red wireless icon at the bottom of your screen, the problem may be that there is a mismatch between the network name (SSID) settings in your wireless network properties.