Troubleshooting | 21 |
If you have concerns about your network’s performance that might be related to range or obstruction factors, try moving the computer to a position between five and 10 feet from the wireless router in order to see if distance is the problem. If problems persist, refer to the manual that accompanied your wireless router for additional suggestions.
Note: While some of the items listed below can affect network performance, they will not prohibit your wireless network from functioning. If you are concerned that your network is not operating at its maximum effectiveness, this checklist may help.
You cannot connect to the Internet wirelessly
If you are unable to connect to the Internet from a wireless computer, check the following items:
•Look at the lights on your wireless router. If you’re using a Dynex wireless router, the lights should be as follows:
•The power light should be on.
•The connected light should be on, and not blinking.
•The WAN light should be either on or blinking.
•Open your Wireless Networking Utility (WNU) software by clicking on the icon in the system tray at the bottom right corner of the screen. The tray icon should look like this (the icon may be red or green):
•The window that opens should have a list of Available Networks. Available networks are wireless networks to which you can connect.
If you are using a Dynex 802.11g (54g) router, Dynex 54g is the default name.
If you are NOT using a Dynex router, consult your router manufacturer’s user guide for the default name.
The name of your wireless network appears in Available Networks list.
If the correct network name is listed in the Available Networks list, follow these steps to connect wirelessly:
1Click on the correct network name in the Available Networks list.
2If the network has security (encryption) enabled, you need to enter the network key. For more information regarding security, see “Securing your
3Within a few seconds, the tray icon in the lower right corner of your screen should turn green, indicating a successful connection to the network.
The name of your wireless network DOES NOT appear in the list of Available Networks.
If the correct network name is not listed under “Available Networks” in the WNU, try the following troubleshooting steps:
1Temporarily move the computer, if possible, to 5 to 10 feet away from the wireless router. Close the WNU and reopen it. If the correct network name now appears under Available Networks, you may have a range or interference problem. See the suggestions listed in “Placement of your wireless networking hardware for optimal performance” on page 20.