Troubleshooting | 31 |
Troubleshooting
Before calling for service, check the following information for possible solutions to problems you may experience. If none of these solutions work, turn off the TV, then turn it on again.
Caution: Do not try to repair the TV yourself. Refer all servicing to qualified repair personnel.
Video and audio
| Problem | Solution | |||
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No picture (screen is not lit) | • Make sure that the power cord is | |||
and no sound. | plugged in. | |||
| • Press POWER |
| on the TV or the | |
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| remote control. | |||
| • Make sure that the correct video | |||
| input source is selected. For more | |||
| information, see “Selecting the | |||
| video input source” on page 14. | |||
| • Try another channel. The station | |||
| may be experiencing problems. | |||
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Dark, poor, or no picture | • Adjust the brightness. For more | |||
(screen is lit), but sound is | information, see “Adjusting the | |||
good. | TV picture” on page 16. | |||
| • Make sure that the correct picture | |||
| mode is selected. For more | |||
| information, see “Adjusting the | |||
| TV picture” on page 16. | |||
| • Make sure that the antenna or | |||
| cable TV is connected correctly | |||
| and securely. For more | |||
| information, see “Connecting an | |||
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No color, dark picture, or | • Adjust the color saturation. For | |||
color is not correct. | more information, see “Adjusting | |||
| the TV picture” on page 16. | |||
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Only snow (noise) appears | • Try another channel. The station | |||
on the screen. | may be experiencing problems. | |||
| • Make sure that the antenna or | |||
| cable TV is connected correctly | |||
| and securely. For more | |||
| information, see “Connecting an | |||
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Dotted lines or stripes | • Adjust the antenna. | |||
appear on the screen. | • Move the TV away from noise | |||
| sources such as cars, neon signs, | |||
| or hair dryers. | |||
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Double images. | • Use a highly directional outdoor | |||
| antenna or cable TV. | |||
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Good picture, but no | • Make sure that the sound is not | |||
sound. | muted. | |||
| • Make sure that the sound mode is | |||
| set to Stereo or Mono. For more | |||
| information, see “Selecting the | |||
| audio mode” on page 18. | |||
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Audio noise. | • Make sure that there is no | |||
| interference with infrared | |||
| equipment such as a cordless | |||
| telephone or headphones. Move | |||
| the infrared equipment away | |||
| from the TV to eliminate the | |||
| noise. | |||
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Remote control
| Problem | Solution |
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| Remote control does not | • Make sure that the power cord is |
| work. | plugged in. |
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| • Make sure that there are no |
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| obstructions between the remote |
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| control and the remote control |
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| sensor on the front of the TV. |
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| • Make sure that the batteries are |
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| installed correctly. For more |
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| information, see “Installing |
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| page 8. |
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| • Replace the batteries. For more |
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| information, see “Installing |
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| page 8. |
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General |
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Problem | Solution |
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One or more channels do | • Make sure that the channels are |
not display. | not blocked. For more |
| information, see “Setting parental |
| control levels” on page 24. |
| • Make sure that the channels are |
| not hidden. For more information, |
| see “Hiding channels” on page 20. |
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Password has been | • Enter 9999 to access parental |
forgotten. | controls, then set a new |
| password. |
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Some settings cannot be | • If a setting is grayed, the setting is |
accessed. | not available in the current video |
| input mode. |
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TV cabinet creaks. | • When the TV is in use, the |
| temperature rises naturally and |
| may cause the cabinet to expand |
| or contract which can cause a |
| creaking noise. This is not a |
| malfunction. |
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Control buttons on the TV | • Disconnect the power cord, wait a |
do not work. | few seconds, then reconnect the |
| power cord and turn on the TV. |
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