Troubleshooting | 27 |
Troubleshooting
Warning: Do not try to repair your TV yourself. Contact authorized service personnel.
Video and audio
| Problem | Solution |
|
|
No picture or sound | • Make sure that the power cord is plugged |
(the screen is not lit) | into a power outlet. |
| • Press (power) on your TV or the remote |
| control. |
| • Try another channel. The problem could be |
| with the TV station. |
|
|
Dark, poor, or no | • Select the correct picture mode. For more |
picture (the screen is | information, see “Adjusting the picture” on |
lit), but sound is | page 13. |
good | • Adjust the brightness. For more |
| information, see “Adjusting the picture” on |
| page 13. |
| • Make sure that the antenna or cable TV is |
| connected correctly. For more information, |
| |
| satellite TV box” on page 7. |
|
|
No color, picture is | • Adjust the color saturation. For more |
dark, or color is not | information, see “Adjusting the picture” on |
correct | page 13. |
|
|
Only noise (snow) | • Make sure that the antenna or cable TV is |
appears on the | connected correctly. For more information, |
screen | |
| satellite TV box” on page 7. |
| • Try another channel. The problem could be |
| with the TV station. |
|
|
Picture has dotted | • Adjust the antenna. |
lines or stripes | • Move your TV away from noise sources, |
| such as cars, neon signs, or hair dryers. |
|
|
Picture has double | • Use a highly directional outdoor antenna or |
images | change to cable or satellite TV. |
|
|
Picture has a few | • A few bright or dark dots on an LCD screen |
bright or dark dots | is normal. It does not affect the operation of |
| this TV. |
|
|
Good picture, no | • Increase the volume. |
sound | • Press MUTE to make sure that the sound is |
| not muted. |
| • Make sure that the audio mode is set to |
| STEREO or MONO. For more information, |
| see “Selecting the audio mode” on page |
| |
|
|
Audio noise or static | • Move radio frequency communication |
| equipment, such as a cordless phone, away |
| from your TV. |
|
|
Remote control
Problem | Solution | |
|
| |
Remote control | • Replace the batteries. For more | |
does not work | information, see “Installing remote control | |
| batteries” on page 6. | |
| • Make sure that the batteries are inserted | |
| correctly. For more information, see | |
| ||
| page 6. | |
| • Make sure that the power cord is plugged | |
| into an AC power outlet. | |
|
|
General
Problem | Solution |
|
|
Cannot tune to | • The program you want to watch may be |
one or more | blocked through the parental controls. For |
channels | more information, see “Setting parental |
| control levels” on page 20 or “Turning |
| |
| page 18. |
| • The channel may have been deleted from the |
| channel list. You can tune to the channel by |
| pressing the number buttons or you can add |
| the channel back to the channel list. For more |
| information, see “Changing channel settings” |
| on page 15. |
|
|
Password is lost | • On the Parental Controls menu, enter 9999 for |
| the password, then set a new password. For |
| more information, see “Setting parental |
| |
|
|
Cannot access | • If a setting or option is grayed out, it is not |
some items | available in the current input mode. |
|
|
TV cabinet creaks | • When you are using your TV, the temperature |
| inside the cabinet increases. This causes the |
| cabinet to expand or contract, which |
| produces the creaking noise. This is not a |
| malfunction. |
|
|
Buttons do not | • Unplug the power cord for a few seconds, |
work | then plug it back in and turn on your TV. |
|
|
Note: If the problem is not solved by using these troubleshooting instructions, turn off your TV, then turn it on again.
Maintenance
Cleaning
•Clean your TV with a soft, dry cloth. If surfaces are extremely dirty, use a soft cloth dampened with a weak detergent solution.
•Use an eyeglass cleaner to clean the screen. Never use alcohol, paint thinner, or benzine.
•Before using a chemically treated cloth, read the instructions that came with the cloth.