| Troubleshooting | 25 |
Troubleshooting
Warning: Do not try to repair your TV yourself. Contact authorized service personnel.
Video and audio
Problem | Solution |
|
|
No picture or sound | • Make sure that the power cord is plugged |
(the screen is not lit) | into a power outlet. |
| • Press POWER on your TV or the remote |
| control. |
| • Try another channel. The problem could be |
| with the TV station. |
|
|
Dark, poor, or no | • Select the correct picture mode. For more |
picture (the screen is | information, see “Adjusting the picture” on |
lit), but sound is | page 12. |
good | • Adjust the brightness. For more |
| information, see “Adjusting the picture” on |
| page 12. |
| • Make sure that the antenna or cable TV is |
| connected correctly. For more information, |
| |
| page 8. |
|
|
No color, picture is | • Adjust the color saturation. For more |
dark, or color is not | information, see “Adjusting the picture” on |
correct | page 12. |
|
|
Only noise (snow) | • Make sure that the antenna or cable TV is |
appears on the | connected correctly. For more information, |
screen | |
| page 8. |
| • Try another channel. The problem could be |
| with the TV station. |
|
|
Picture has dotted | • Adjust the antenna. |
lines or stripes | • Move your TV away from noise sources, |
| such as cars, neon signs, or hair dryers. |
|
|
Picture has double | • Use a highly directional outdoor antenna or |
images | change to cable or satellite TV. |
|
|
Picture has a few | • A few bright or dark dots on an LCD screen |
bright or dark dots | is normal. It does not affect the operation of |
| this TV. |
|
|
Good picture, no | • Increase the volume. |
sound | • Press MUTE to make sure that the sound is |
| not muted. |
| • Make sure that the audio mode is set to |
| STEREO or MONO. For more information, |
| see “Adjusting the sound” on page 13. |
|
|
Audio noise or static | • Move radio frequency communication |
| equipment, such as a cordless phone, away |
| from your TV. |
|
|
Remote control
Problem | Solution | |
|
| |
Remote control | • Replace the batteries. For more | |
does not work | information, see “Installing remote control | |
| batteries” on page 6. | |
| • Make sure that the batteries are inserted | |
| correctly. For more information, see | |
| ||
| page 6. | |
| • Make sure that the power cord is plugged | |
| into an AC power outlet. | |
|
|
General
Problem | Solution |
|
|
Cannot tune to | • The program you want to watch may be |
one or more | blocked through the parental controls. For |
channels | more information, see “Setting parental |
| control levels” on page 18 or “Changing |
| |
| page 17. |
| • The channel may have been deleted from the |
| channel list. You can tune to the channel by |
| pressing the number buttons or you can add |
| the channel back to the channel list. For more |
| information, see “Changing channel settings” |
| on page 14. |
|
|
Password is lost | • On the Parental Controls menu (TV), enter |
| 9443 for the password, then set a new |
| password. For more information, see “Setting |
| parental controls” on page 18. |
| • On the Parental menu (DVD setup) enter 1369 |
| for the password, then set a new password. For |
| more information, see “DVD system setup” on |
| page 23. |
|
|
Cannot access | • If a setting or option is grayed out, it is not |
some items | available in the current input mode. |
|
|
TV cabinet creaks | • When you are using your TV, the temperature |
| inside the cabinet increases. This causes the |
| cabinet to expand or contract, which produces |
| the creaking noise. This is not a malfunction. |
|
|
Buttons do not | • Unplug the power cord for a few seconds, |
work | then plug it back in and turn on your TV. |
|
|
Note: If the problem is not solved by using these troubleshooting instructions, turn off your TV, then turn it on again.
Maintenance
Cleaning
•Before cleaning the screen, unplug your TV from the power outlet.•Clean your TV with a soft, dry cloth. If surfaces are extremely dirty, use a soft cloth dampened with a weak detergent solution.
•Use an eyeglass cleaner to clean the screen. Never use alcohol, paint thinner, or benzine.
•Before using a chemically treated cloth, read the instructions that came with the cloth.
•Do not spray insecticide liquid near your TV. Such chemicals may cause damage and discoloration to the exposed surfaces.
Care and handling of discs
Handling discs
Do not touch the playback side of the disc. Hold the disc by the edges so that fingerprints do not get on the surface. Never stick paper or tape on the disc.