Warranty Information
Five (5) years limited warranty: MODEL# IQ52
Earthquake warrants the original purchaser that all Factory Sealed New Audio Products be free from defects in material and workmanship, under normal and proper use, for a period of five (5) years from the date of purchase (as shown on the original bill of sale with serial number affixed/written on it). The five (5) years limited warranty period is valid only if the product is properly installed by an Earthquake authorized party, and the warranty registration card is properly filled out and sent to Earthquake Sound Corporation. If the product is installed by a non- authorized party, a ninety (90) days warranty period applies.
(A) Five (5) years limited warranty plan coverage guidelines:
-First year: Earthquake pays for labor, parts, and ground freight (only in US mainland, not including Alaska and Hawaii) back to customer.
-Second, Third, Fourth & Fifth year: Earthquake pays labor only. Customer must pay for parts and shipping and handling both ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and deemed to have no problem will not be covered by the five (5) years limited warranty. Customer will be charged a minimum of one (1) hour of labor (ongoing rates) plus shipping charges back to customer.
(C)Earthquake agrees to repair or replace - at our option - all such defective products/parts subject to the following provisions:
- Defective products/parts have not been altered or repaired by other than an Earthquake factory approved technician.
- Products/parts are not subjected to negligence, misuse, improper use, or accident, damaged by improper line voltage, used with incompatible products, or have its serial number or any part of it altered, defaced or removed, or have been used in any way that is contrary to Earthquake’s written instructions.
(D)Warranty Limitations:
Earthquake warranty does not cover products that have been modified or abused. Including but not limited to the following:
-Damages to speaker cabinet and cabinet finish due to misuse, abuse, or use of improper use of cleaning materials/methods.
-Bent speaker frame, broken speaker connectors, holes in speaker cone, surround & dust cap, burnt speaker voice coil.
-Fading, deterioration of speaker components & finish due to improper exposure to elements.
14Earthquake Sound Corp. (510)
