EAW CXA160 / CXA80 instruction manual Service Information

9. SERVICE INFORMATION

In the event that your CXA160 or CXA80 should require servicing, please follow these instructions:

1.Call EAW Commercial Tech Support at 1-888-337-7404, 7 am to 5 pm PST (Monday-Friday), to verify the problem and obtain a Return Authorization (RA) Number. Be sure to have the serial number of the unit when you call. You must have a Return Authorization Number in order to obtain warranty service at the factory or at an authorized service center. You can also email EAW Commercial Tech Support at: support@eawcommercial.com

2.Pack the unit in its original packaging. THIS IS VERY IMPORTANT. LOUD Technologies is not responsible for any damage that occurs during shipping due to non- conventional packaging. Original packaging helps to minimize the possibility of shipping damage.

3.Include a legible note stating your name, (no P.O. boxes), daytime phone number, Return Authorization Number, and a detailed description of the problem, including how we can duplicate it.

4.Write the Return Authorization Number in BIG BOLD PRINT on the top of the box.

5.Tech Support will tell you where to ship the unit when you call for an RA Number. We suggest insurance for all forms of cartage.

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