Troubleshooting continued
Issue | Possible Cause | |
| Unit is not receiving | |
| power | |
| Insufficient power | |
My dehumidifier is not |
| |
functioning at all |
| |
| Water bucket is full | |
| Water bucket is not in | |
| proper position | |
| Control panel is | |
| disconnected | |
|
| |
| The unit is not level | |
|
| |
My dehumidifier is | A foreign object has | |
jammed the fan | ||
making a loud noise | ||
| ||
| The floor below the unit | |
| is uneven | |
| Air filter is clogged | |
My dehumidifier is | Unit may have been | |
making a continuous | ||
shipped on its side | ||
metallic knocking or | ||
| ||
pinging sound |
| |
Damaged compressor | ||
| ||
My dehumidifier is | A drain hose has been | |
attached and is loose | ||
leaking | ||
| ||
|
| |
| Cracked water bucket | |
My dehumidifier runs for | The dehumidifier may be | |
a little while and then it | plugged into an outlet | |
trips the power cord or | that can not supply the | |
the circuit breaker | correct amount of current | |
The control panel lights | Unit may have a faulty | |
blink randomly | control panel | |
|
| |
Unit has an E1 error | Humidity sensor error | |
|
| |
Unit has an E2 error | Temperature sensor | |
error | ||
| ||
|
| |
Unit has a P1 error | Unit is defrosting | |
|
| |
Unit has a P2 error | Bucket is full | |
|
|
Solution
Make sure the unit is plugged in
Move the unit to another outlet. Check your circuit breaker. (Refer to the rating label on the back of the unit to determine the Amperage draw) Drain the unit and restart Remove bucket and reinsert
If no indicator lights turn on, contact customer service
Make sure the unit is on a level surface
Shut off the unit, and remove the object from the fan
Move the unit to a level surface
Clean the air filter
Shut off the unit. Let the unit sit on a level surface for at least 24 hours and restart
Contact customer service Secure the drain hose. Route your drain hose to a drain hole or condensate pump Contact customer service
Contact an electrician if the unit works in a different room or circuit
Restart the unit, and if issue persists, contact customer service
Restart the unit, and if issue persists, contact customer service
Restart the unit, and if issue persists, contact customer service
Allow the unit time to
Empty the bucket and reinstall
EdgeStar Portable Dehumidifier | 10 |
