Questions?
Use This Troubleshooting Guide
PROBLEM
Washer won’t fill, rinse or drum will not turn
Drum does not fill, but water is flowing
Washer dryer stops
Washer won’t drain
Washer continues to fill or drain or the cycle seems stuck
Washer makes noise
POSSIBLE CAUSE AND REMEDY
•Is power cord plugged into a 220V power receptacle?
•Is Wash Program knob pointing to the correct program number?
•Is water inlet hose kinked?
•Is water pressure at the tap correct? Is the tap ON?
•Is the door closed?
•Is the fuse blown or circuit breaker tripped?
•Are shipping bolts and spacers removed?
•Are knobs rotated clock wise?
•Is your Wash Program knob working correctly?
•Is your drain hose fixed at the correct height?
•Is the power cord plugged into a 220V power receptacle?
•At the start of the cycle water inflow is low and is absorbed by the laundry quickly. This creates a perception that water is not flowing.
•This is normal, allow the program and the cycle to continue.
•Is power cord plugged into a 220V power receptacle?
•Are all knobs correctly rotated? Do they point to the program?
•Is water inlet hose blocked or kinked? Is the tap on?
•Is there electrical power at the wall receptacle?
•Call an electrician to check the wall socket.
•Are you using an extension cord? Do not use an extension cord.
•Is the drum overloaded with laundry?
•Is the lint filter clogged? ( Do not open while unit is full of water).
•Is the drain hose clogged? Is the end of drain hose more than
2.63ft above the floor?
•Is the lint filter clogged? ( Do not open while unit is full of water).
•See installation instructions for proper installation of drain hose.
•Is the door open?
•Are there excessive suds?
•Is your voltage low? Check your electrical service or call an electrician. Do not use an extension cord.
•Is the end of the drain hose more than 2.63 ft above the floor?
•Is there a air gap in the drain hose?
•Is the lint filter clogged? ( Do not open while unit is full of water).
•Are all knobs correctly positioned?
•Is the unit plugged into a 220V power receptacle?
•Is voltage low? Check electrical service or call an electrician.
•Are shipping bolts and spacers removed?
•Are gears engaging? These are normal washer dryer noises.
•Coins or safety pins or other metal items may be in the drum
•Heavy wash loads can produce a thumping sound. This is normal.
•Is the Washer Dryer levelled? Are all four feet resting firmly on the floor?
•Adjust leveling legs if necessary.
•Is your flooring correct? Refer page 8.
Troubleshooting Guide
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