10. GETTING THE CO ALARM SERVICED
If your CO Alarm fails to work after you have carefully read all the instructions, checked the unit has been installed correctly, and is receiving AC power, - see “How to disconnect and remove the Alarm” in section 5. Return it for repair or replacement. (Do not attach to mounting plate as unit can give beeps or alarm if the button is pressed during shipping). This should be to where it was purchased, alternatively return it in a padded box to “Customer Assistance and Information” at the nearest address given on the CO Alarm or in this leaflet. State the nature of the fault, where the CO Alarm was purchased, and the date of purchase.
11. FIVE YEAR GUARANTEE
Ei Electronics guarantees this Carbon Monoxide Alarm for five years from the date of purchase against any defects that are due to faulty materials or workmanship. This guarantee only applies to normal conditions of use and service, and does not include damage resulting from accident, neglect, misuse, unauthorised dismantling, or contamination howsoever caused. This guarantee excludes incidental and consequential damage. If this Carbon Monoxide Alarm should become defective within the guarantee period, it must be returned to where it was purchased or alternatively to Ei Electronics., carefully packaged, with the problem clearly stated. (see section 10 “Getting the CO Alarm Serviced”) along with proof of the date of purchase. We shall at our discretion repair or replace the faulty unit.
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