6
Something Not Working?
If the hob is not working correctly, please carry out the following checks before contacting your local Electrolux Service
Force Centre.
SYMPTOM
nThe plate does not heat up
nThe plate is not giving satisfactory results
SOLUTION
uCheck that the unit is plugged in and the electrical
supply is switched on
uCheck that the RCCB has not tripped (if fitted)
uCheck the mains fuse has not blown
uCheck the correct control knob has been turned.
uCheck the plate is clean and dry
uCheck the cooking pan is the correct size for the plate.
uCheck the cooking pan has a flat bottom
uCheck the setting is correct for the type of cooking.
If after all these checks, your hob still does not operate
correctly, contact your local Electrolux Service Force
Centre.
Please note that it will be necessary to provide proof of
purchase for any in-guarantee service calls.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown.
Service and Spare Parts
When you contact the Service Centre, they will need the
following information:
1. Your name, address and post code.
2. Your telephone number
3. Clear and concise details of the fault
4. The model and the serial number (see rating label on
the back of this instruction booklet)
5. Date of purchase
If you require spare parts or an engineer contact your
local Service Force Centre by telephoning:

08705-929929

Your call will be routed to the Service Centre covering
your post code area. The addresses of Electrolux Service
Force Centres are detailed on the following pages.

Customer Care

For general enquiries concerning your Electrolux
appliance and for further information on Electrolux
products, contact our Customer Care Department by letter
or telephone as follows:
Customer Care Department
Electrolux
55-77 High Street
Slough
Berkshire - SL1 1DZ
Tel : 08705 950950 (*)
* calls to this number may be recorded for training purposes.