20 Troubleshooting
Before You call For Service
If the unit appears to be malfunctioning, read through Normal Operation first. If the problem persists,
check the Troubleshooting Guide. Locate the problem in the guide and refer to the cause and its remedy
before calling for service. The problem could be something very simple which can be solved without a
service call.
DANGER
ELECTROCUTION HAZARD
NEVER attempt to repair or perform maintenance on the unit until the main electrical power has
been disconnected.
Troubleshooting Guide
Troubleshooting – What to check when problems occur
Problem Possible Cause Remedy
Unit does not operate. xNo electrical power to the unit.
xCycle selector switch set
improperly.
xLow air temperaturearound unit.
xMake sure power cord is plugged in. Check for
blown fuse or tripped circuit breaker.
xMake sure cycle selector switch is set toICE/ON.
xSurrounding air temperature must be at least
45°F (7°C).
Unit runs but no ice is produced. xNo water being supplied tothe
unit.
xCheck to see that water is connected and turned
on to the unit.
Unit runs but produces very little ice. xDirty condenser coils.
xHigh air temperature around unit.
xScale and mineral buildup in unit.
xInadequate airflow at the front of
the unit.
xCleaning cycle recently performed
xClean the condenser. See Maintenance.
xSurrounding air temperatureof over 90°F (32°C).
Low ice production at high temperatures is
normal.
xClean unit. See Maintenance.
xRemove items blocking airflow.
xAllow unitto reach the set temperature to produce
ice normally
Ice is slow torelease or does not
release from the evaporator.
xIce-making system is dirty.
xUnit is not level.
xLow air temperaturearound the unit.
xRun unit through automatic clean cycle. See
Maintenance.
xSeeLeveling the Unit.
xSurrounding air temperaturemust be at least 50°F
(10°C).