Electrolux EI24WC75HS manual Troubleshooting, Before You Call for Service, If Service is Required

12Troubleshooting

Before You Call for Service

If the unit appears to be malfunctioning, read through this manual first. If the problem persists, check the Troubleshooting Guide below. Locate the problem in the guide and refer to the cause and its remedy before calling for service. The problem may be something very simple that can be solved without a service call. However, consulting or contracting a qualified service technician may be necessary.

If Service is Required

Contact the dealer where you purchased the unit if service is required. State the model and serial number and explain the problem. The model and serial number plate is located on the ceiling of your unit.

If you do not know the name of the selling dealer or a local service company, you can check online at www. electroluxappliances.com or call 1-877-435-3287.

WARNING

ELECTROCUTION HAZARD

NEVER attempt to repair or perform maintenance on the unit until the main electrical power has been disconnected.

Problem		Possible Cause		Remedy
Unit not cold enough.	•	Control set too warm.	•	Adjust temperature colder. Allow 24 hours
				for temperature to stabilize.
Adjust temperatures (see “Adjusting	•	Light staying on.	•	Turn off manual light control. See
the Temperature” in the “Start-Up				“Operation” section.
and Temperature Control” section).	•	Airflow to front grille blocked.	•	Airflow must not be obstructed to front
				grille. See “Installation” section.
	•	Door gasket not sealing properly.	•	Adjust door gasket.
Unit too cold.	•	Control set too cold.	•	Adjust temperature warmer. Allow 24
				hours for temperature to stabilize.
Contents of unit too cold/frozen.
Adjust temperatures (see “Adjusting
the Temperature” in the “Start-Up
and Temperature Control” section).
No interior light.	•	Failed LED assembly.	•	Contact a qualified Electrolux Service
				Technician.
Light will not go out when door is	•	Manual light control is ON.	•	Turn off manual light control. See
closed.				“Operation” section.
	•	Door switch not making contact.	•	Check for proper door alignment.
Alarm(s) will not shut off.	•	Door is ajar.	•	Press “Mute Sounds” key to
				acknowledge alarm.
	•	Power has failed.	•	Ensure door is closed firmly.
	•	Internal temperature is too high.	•	Allow 24 hours for temperature
				to stabilize.
Power is not restored after power	•	Circuit breaker has tripped.	•	Verify electrical supply. See “Installation”
failure.				section.
Door does not close properly.	•	Door hinges are misaligned.	•	Loosen hinges and re-align door.
				Retighten hinges.
	•	Door gasket is not sealing	• Turn gasket 180°. Contact a qualified
		properly.		Electrolux service technician.