Electrolux EW23BC71IW, EI28BS56IB, EW23BC71IB manual Solutions to Common Problems, Before you call

34Solutions to Common Problems

Before you call...

If you experience a problem with your refrigerator or notice a product behavior or condition that you do not understand, you can usually avoid a call to your service representative by referring to this section for an answer. Beginning with the following table, this information includes common concerns, causes, and suggested solutions.

Automatic Ice Maker

Concern

Potential Cause

Common Solution

Ice maker is not making	• Ice maker is turned off.	•	Turn on ice maker. For the fresh food ice maker, press
any ice.			and hold the “Ice Off” button for 4 seconds until the
			indicator turns off. For the freezer ice maker, lower the
			wire signal arm.
	• Refrigerator is not connected to water line or	• Connect the unit to the household water supply and
	water valve is not open.		ensure the supply valve is open.
	• The water supply line is kinked.	• Ensure that the supply line does not kink when the refrig-
			erator is pushed into place against the wall.
	• The water filter is not seated properly.	•	Remove and re-install the water filter. Be sure to push the
			filter firmly so that you hear it lock solidly into position.
	• The water filter may be clogged with foreign material.	• If water dispenses slowly or not at all, or if the filter is six
			(6) months old or older, it should be replaced.
	• Saddle valve on cold water pipe is clogged or	•	Turn off household water line valve. Remove valve.
	restricted by foreign material.		Ensure that valve is not a self-piercing saddle valve. Clean
			valve. Replace valve if necessary.
Ice maker is not making	• Ice maker is producing less ice than you expect.	• The fresh food and freezer ice makers will each produce
enough ice.			approximately 2.5 pounds of ice every 24 hours
			depending on usage conditions.
	• The water filter may be clogged with foreign material.	• If water dispenses slower than normal, or if the filter is six
			(6) months old or older, it should be replaced.
	• The water supply line is kinked.	• Ensure that the supply line does not kink when the refrig-
			erator is pushed into place against the wall.
	• Saddle valve on cold water pipe is clogged or	•	Turn off household water line valve. Remove valve.
	restricted by foreign material.		Ensure that valve is not a self-piercing saddle valve. Clean
			valve. Replace valve if necessary.
Freezer ice maker will not	• Ice maker wire signal arm is being held down	•	Move the item and release wire signal arm. Remove any
stop making ice.	by some package in the freezer that has fallen		ice cubes that may have frozen together over the wire
	against the ice maker.		signal arm.
Ice cubes are freezing	• Ice cubes are not being used frequently enough.	•	Remove ice container and discard ice. The ice maker will
together.			produce fresh supply. Ice should be used at least twice
			weekly to keep the cubes separated.
	• Ice cubes are hollow (shells of ice with water	• This generally occurs when the ice maker does not get
	inside). The hollow cubes break open in the bin		enough water. This is usually the result of a clogged water
	and leak their water onto existing ice, which		filter. Replace the water filter.
	causes it to freeze together.

Ice Dispenser

Concern	Potential Cause	Common Solution
Dispenser will not	• Water supply is not connected.	• Connect water supply (see Connecting The Water Supply
dispense ice.		section).
	• Ice storage bin is empty.	• Ensure ice maker is turned on. When the first supply of
		ice is dropped into the bin, the dispenser should operate.
	• Household water line valve is not open.	• Open household water line valve. Allow sufficient time
		for the ice to be made. When ice is made, the dispenser
		should operate.
	• Fresh Food door is not closed.	• Ensure Fresh Food door is closed. (See Problem Section,
		Opening/Closing of Doors/Drawers)
	• Ice dispensing paddle has been held in for	• Motor is overloaded. Motor overload protector will reset in
	more than four to (4-5) minutes.	approximately three (3) minutes. Ice can then be dispensed.
Ice dispenser is jammed.	• Ice has melted and frozen around auger due to	• Remove ice bin, thaw, and empty the contents. Clean bin,
	infrequent use, temperature fluctuations, and/or	wipe dry, and replace in proper position. When new ice is
	power outages.	made, dispenser should operate.
	• Ice cubes are frozen together.	• Use the dispenser often so that cubes do not freeze together.
	• Ice cubes are smaller than normal.	• The ice & water filter cartridge could be clogged. Replace
		the filter cartridge. Dispensing system operates best at
		30-100 psi water pressure. Well water pressures should
		fall within this range.