34 Solutions to Common Problems
Before you call...
If you experience a problem with your refrigerator or notice a product behavior or condition that you do not
understand, you can usually avoid a call to your service representative by referring to this section for an answer.
Beginning with the following table, this information includes common concerns, causes, and suggested solutions.
Automatic Ice Maker
Concern Potential Cause Common Solution
Ice maker is not making
any ice.
• Ice maker is turned off.
• Refrigerator is not connected to water line or
water valve is not open.
• The water supply line is kinked.
• The water filter is not seated properly.
• The water filter may be clogged with foreign material.
• Saddle valve on cold water pipe is clogged or
restricted by foreign material.
• Turn on ice maker. For the fresh food ice maker, press
and hold the “Ice Off” button for 4 seconds until the
indicator turns off. For the freezer ice maker, lower the
wire signal arm.
• Connect the unit to the household water supply and
ensure the supply valve is open.
• Ensure that the supply line does not kink when the refrig-
erator is pushed into place against the wall.
• Remove and re-install the water filter. Be sure to push the
filter firmly so that you hear it lock solidly into position.
• If water dispenses slowly or not at all, or if the filter is six
(6) months old or older, it should be replaced.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
Ice maker is not making
enough ice.
• Ice maker is producing less ice than you expect.
• The water filter may be clogged with foreign material.
• The water supply line is kinked.
• Saddle valve on cold water pipe is clogged or
restricted by foreign material.
• The fresh food and freezer ice makers will each produce
approximately 2.5 pounds of ice every 24 hours
depending on usage conditions.
• If water dispenses slower than normal, or if the filter is six
(6) months old or older, it should be replaced.
• Ensure that the supply line does not kink when the refrig-
erator is pushed into place against the wall.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
Freezer ice maker will not
stop making ice.
• Ice maker wire signal arm is being held down
by some package in the freezer that has fallen
against the ice maker.
• Move the item and release wire signal arm. Remove any
ice cubes that may have frozen together over the wire
signal arm.
Ice cubes are freezing
together.
• Ice cubes are not being used frequently enough.
• Ice cubes are hollow (shells of ice with water
inside). The hollow cubes break open in the bin
and leak their water onto existing ice, which
causes it to freeze together.
• Remove ice container and discard ice. The ice maker will
produce fresh supply. Ice should be used at least twice
weekly to keep the cubes separated.
• This generally occurs when the ice maker does not get
enough water. This is usually the result of a clogged water
filter. Replace the water filter.
Ice Dispenser
Concern Potential Cause Common Solution
Dispenser will not
dispense ice.
•Water supply is not connected.
•Ice storage bin is empty.
•Household water line valve is not open.
•Fresh Food door is not closed.
•Ice dispensing paddle has been held in for
more than four to (4-5) minutes.
•Connect water supply (see Connecting The Water Supply
section).
•Ensure ice maker is turned on. When the first supply of
ice is dropped into the bin, the dispenser should operate.
•Open household water line valve. Allow sufficient time
for the ice to be made. When ice is made, the dispenser
should operate.
•Ensure Fresh Food door is closed. (See Problem Section,
Opening/Closing of Doors/Drawers)
•Motor is overloaded. Motor overload protector will reset in
approximately three (3) minutes. Ice can then be dispensed.
Ice dispenser is jammed. •Ice has melted and frozen around auger due to
infrequent use, temperature fluctuations, and/or
power outages.
•Ice cubes are frozen together.
•Ice cubes are smaller than normal.
•Remove ice bin, thaw, and empty the contents. Clean bin,
wipe dry, and replace in proper position. When new ice is
made, dispenser should operate.
•Use the dispenser often so that cubes do not freeze together.
•The ice & water filter cartridge could be clogged. Replace
the filter cartridge. Dispensing system operates best at
30-100 psi water pressure. Well water pressures should
fall within this range.