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Solutions to Common Problems
Light Is Not On
Concern Potential Cause Common Solution
Light is not on.
•Light bulb is burned out or LED light is
damaged.
•No electric current is reaching refrigerator.
•Control system has disabled lights because
one or both doors were left open too long.
•See Replacing Light Bulbs or LED lights in Care and
Cleaning section.
•See “Problem” section, “Running Your Refrigerator”.
•Close and reopen door(s) to enable lights.
Odors In Refrigerator
Concern Potential Cause Common Solution
Interior is dirty.
Odors
•Interior needs to be cleaned.
•Food with strong odors is stored in
refrigerator.
•See Care & Cleaning Tips.
•Cover food tightly. Turn on air filtration system. Air filter
may need to be changed more frequently if foods with
strong odors are routinely stored in refrigerator.
Opening/Closing Of Doors/Drawers
Concern Potential Cause Common Solution
Door(s) will not close. •Refrigerator is not level. It rocks on the floor
when moved slightly.
•Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
Drawers are difficult to
move.
•Food is touching shelf on top of drawer.
•Drawer is overloaded
•Keep less food in drawer.
•Remove or redistribute food.
Running Your Refrigerator
Concern Potential Cause Common Solution
Compressor does not
run.
•Cooling system is turned Off.
•Refrigerator is in defrost cycle.
•Plug at wall outlet is disconnected.
•House fuse is blown or a tripped circuit
breaker.
•Power outage.
•Electronic control system keeps the
refrigerator at a constant temperature.
•Turn cooling system On. See Controls Section for
location of cooling system On/Off button.
•This is normal for a fully automatic defrost refrigerator.
The defrost cycle occurs periodically, lasting about 30
minutes.
•Ensure plug is tightly pushed into outlet.
•Check/replace fuse with a 15 amp time-delay fuse.
Reset circuit breaker.
•Check house lights. Call local Electric Company.
•This is normal. Refrigerator goes on and off to keep
temperature constant.