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| Before You Call | |
| Solutions to Common Problems | |
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OCCURRENCE | POSSIBLE CAUSE/SOLUTION | |
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Oven light does not work. | Replace or tighten bulb. See Changing Oven Light section in this Use & Care Manual. | |
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Oven smokes excessively during broiling. | Control(s) not set properly. Follow instructions under Setting Oven Controls. | |
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| Make sure oven door is opened to broil stop position. |
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| Meat too close to the broil element. Reposition the rack to provide proper clearance | |
| between the meat and the element. Preheat broil element for searing. | |
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| Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges | |
| to prevent curling, but do not cut into lean. | |
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| Insert on broiler pan wrong side up and grease not draining. Always place grid on the | |
| broiler pan with ribs up and slots down to allow grease to drip into pan (some models). | |
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| Grease has built up on oven surfaces. Regular cleaning is necessary when broiling | |
| frequently. Old grease or food spatters cause excessive smoking. | |
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Poor baking results. | Many factors affect baking results. Make sure the proper rack position is used. Center | |
| food in the oven and space pans to allow air to circulate. Allow the oven to preheat to | |
| the set temperature before placing food in the oven. Try adjusting the recipe's | |
| recommended temperature or baking time. If you feel the oven is too hot or cool, see | |
| Adjusting Your Oven Temperature in this Use & Care Manual. | |
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| Oven control not set properly. Follow instructions under | |
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| Cleaning Cycle" under | |
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Soil not completely removed after Self- | Failure to clean bottom, front top of oven, frame of oven or door area outside oven seal. | |
Cleaning cycle. | These areas are not in the | |
| Clean these areas before the | |
| cleaned with a stiff nylon brush and water or a nylon scrubber. Be careful not to damage | |
| the oven gasket. | |
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Flames inside oven or smoking from vent. | Excessive spillovers in oven. Set | |
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| Excessive spillovers in oven. This is normal, especially for high oven temperatures, pie | |
| spillovers or large amounts of grease on bottom of oven. Wipe up excessive spillovers | |
| before starting cycle. If flames or excessive smoke are present, stop the | |
| and follow steps under "Stopping or Interrupting a | |
| Cleaning section. | |
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Scratches or abrasions on cooktop surface | Coarse particles such as salt or sand between cooktop and utensils can cause | |
| scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. | |
| Small scratches do not affect cooking and will become less visible with time. | |
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| Cleaning materials not recommended for | |
| "Cooktop Cleaning & Maintenance" in the General Care & Cleaning section. | |
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| Cookware with rough bottom has been used. Use smooth, | |
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Metal marks | Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils | |
on cooktop surface. Use a | ||
| See "Cooktop Cleaning & Maintenance" in the General Care & Cleaning section. | |
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Brown streaks or specks | Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See | |
"Cooktop Cleaning & Maintenance" in the General Care & Cleaning section. | ||
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Areas of discoloration with metallic sheen | Mineral deposits from water and food. Remove using a | |
creme. Use cookware with clean, dry bottoms. | ||
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