Electrolux FWM 1010 manual Service & Spare Parts, 0870 5, Customer Care

Symptom	Possible causes
The door will not open	●	The programme is still running.
	●	The door lock has not yet released.
	●	Water in the tub: the door cannot be opened if water is present in the
		tub.
Spinning starts late or the machine	●	The electronic unbalance detection device has cut in because the
does not spin		laundry is not evenly distributed in the drum. The laundry is
		redistributed by reverse rotation of the drum. This may happen several
		times before the unbalance disappears and normal spinning can resume.
		If, after 20 minutes, the laundry is still not evenly distributed in the
		drum, the machine will not spin. In this case, redistribute the load
		manually and reselect the spin programme.
The machine makes an unusual	●	The machine is fitted with a type of motor which makes an unusual
noise		noise compared with other traditional motors. This new motor ensures
		a softer start and more even distribution of the laundry in the drum
		when spinning, as well as increased stability of the machine.
No water is visible in the drum	●	Machines based on modern technology operate very economically
		using very little water without affecting performance.

Service & Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to the Service Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk.

Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The model and serial number of the appliance (found on the rating plate - see picture).

5.The purchase date

For Customer Service in Ireland please contact us at the address below:

EHP

Long Mile Road Dublin 12 Republic of Ireland Tel: +353 (0)1 4090751

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Please note that a valid purchase receipt or guarantee documentation is required for in- guarantee service calls.

	Mod
	Prod. No
P0042 BD	Ser. No

Customer Care

For general enquiries concerning your appliance, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department - EHP

Addington Way Luton Bedfordshire LU4 9QQ

Tel 08705 950 950*

*calls to this number may be recorded for training purposes.

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