38 What to do if...
Problem
The door will not open:
The machine vibrates or is noisy:
Spinning starts late or the machine does not spin:
The machine makes an unusual noise
Cause possible/Solution
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait until the DOOR symbol disappears.
There is water in the drum.
•Select drain or spin programme to empty out the water.
The transit bolts and packing have not been removed.
• Check the correct installation of the appliance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
The electronic unbalance detection device has cut in because the laundry is not evenly distributed in the drum. The laundry is redistributed by reverse rotation of the drum. This may happen several times before the unbalance disappears and normal spinning can resume. If, after some minutes, the laundry is still not evenly distributed in the drum, the machine will not spin.
• Redistribute the laundry.
The machine is fitted with a type of motor which makes an unusual noise compared with other traditional motors. This new motor ensures a softer start and more even distribution of the laundry in the drum when spinning, as well as increased stability of the machine.
No water is visible in the drum:
The display shows the alarm code EF0:
Machines based on modern technology operate very economically using very little water without affecting performance.
•Disconnect the appliance and contact the Service Force Centre
